When I arrived, they couldn't find my reservation. In all fairness, it was under a different last name, but itinerary number wasn't useful either. I had to book another room but figured out the name issue after logging onto my Expedia. Thankfully, they immediately refunded the extra room I had to book to get grandma into a restroom (no other restrooms available on the property per the desk assistant ??). 'Kitchen' area in the room was okay, but it is really not useful since there were no utensils, cups, ice trays, etc. Free breakfast was a joke, granola bars, oatmeal packs and coffee that ran out quickly. Don't stay here for the free breakfast. Would not stay here again.