We arrived at the property at about 4:30 p.m. and were able to open the gate with the code provided. We entered a parking lot that looked totally abandoned. A decrepit gray industrial-looking concrete building stood before us. No other cars around. The sign on the door asked us to submit some personal information which we did. Shortly thereafter an email arrived acknowledging receipt of our information with no further instructions. We waited about 45 minutes, standing in the heat in front of this creepy building. Nothing came. Finally 2 other guests arrived. We asked them how they got in and they said they had called the reservation number posted on a nearby sign. We called that number repeatedly, but after ringing about 20 times, the message said no one was available and disconnected. Finally at 5:45 a lady answered and confirmed that she had received our information, but needed us to text an ID. That took another 10 minutes. Finally, she gave me a code for the lobby and instructed me to go to the 2nd floor and find a specific room number. She also gave me a code for the room and we were finally in. Yay. Her final instructions were to inform us that if we touched the 2 water bottles in the room, we would be charged, even if we didn’t open them. Final straw, after coming back from dinner, the room code no longer worked and we had to call again. The only good thing about the stay was the maid who was terrific.Water in the shower never got warmer than “cool”. Disappointing!
