This is new hotel, with impeccable and tasteful decoration. The staff, at all levels that we encountered, is welcoming, friendly and diligent. But for the hot water, which was scarce, and room curtain (that did not open), this facility is awesome and we will stay again. It also must be understood that as a newly constructed hotel, they are dealing with construction defects. However, our experience was one of a kind. The hotel has a beautiful rooftop restaurant with a privileged view of the San Cristobal fort and Old San Juan in general. It also has a spanish andalusian restaurant at the lobby. Both served excellent food and superior service. In short. Alma is a must stay hotel and we will return.