Room was very spacious and convenient. Great location. Great SPA facilities!
Staff in the restaurant was unfriendly. Food was OK, but not as expected for 5 star hotel.
Krasimira
於 2020 年 2 月住了 1 晚
10/10 有夠讚
真實旅客
親子旅遊
2020年2月18日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The hotel is in nature, far away from the noisier centre of Borovets. The air quality is very good since there are no chimneys from nearby houses or restaurants.
The hotel and the rooms are very warm so consider turning down the heating.
The staff is very friendly but one criticism is that one of the evenings, the security/receptionst turned off all the lights in the lobby as early as 23h, which is not normal for a 4-star hotel. We were having drinks in the dark with my friend. On the next night the security guard and receptionist were different and the lights were on even after midnight. They respected the fact that there were people in the lobby and let us enjoy our comfort as it should be.
真實旅客
於 2020 年 2 月住了 2 晚
6/10 一般般
Svetlana
家庭旅遊
2020年1月25日
Svetlana
於 2020 年 1 月住了 5 晚
8/10 不錯哦
真實旅客
家庭旅遊
2020年1月23日
喜歡:整潔度、住宿環境和硬體和客房舒適度
The hotel was good, even though it was veeeeryyy hot.We slept with open window on -10C.
The room was big and good but the mattress should be changed .
The staff in the spa should be more polite.
Location is out of everything .We needed car for day and night
真實旅客
於 2020 年 1 月住了 4 晚
6/10 一般般
真實旅客
情侶出遊
2019年10月27日
不喜歡:設施服務和住宿環境和硬體
真實旅客
於 2019 年 10 月住了 1 晚
10/10 有夠讚
真實旅客
2019年3月11日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
真實旅客
於 2019 年 3 月住了 5 晚
6/10 一般般
真實旅客
2019年2月7日
喜歡:整潔度和住宿環境和硬體
不喜歡:員工素質
真實旅客
於 2019 年 2 月住了 4 晚
8/10 不錯哦
Oleg
2019年1月15日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Borovets Hiils
Отель отличный, но администраторы перепутали номера. Мы забронировали двухкомнатный супер люкс, а пришлось жить в обычном стандарте. Деньги конечно вернули, но мы не получили то, что хотели. Хотя бронь была сделана заранее.