盧安達旅館

「it is a good stop over to volcano national park. about 20 mins drive. the property is okay. it was well kept. the room was gorgeous but the mattress was terrible. it is hard and gave me backache. the breakfast can be made better. the staff is nice. 」

「Solo trip and one night stay! People were friendly and the hotel seems to be trying to improve! Beer is Excellent…」

「It was NO way a 3-Star hotel. 」

「This property is not serious. I had a long flight and when I arrived to the property late at night almost 2am they told me they had no more rooms Available. I had to go somewhere else and hunt for a room. Not only that they never gave me back my refund I had to wait almost a month after long disputes with them and Expedia in order to get my money back. If your a person or family coming from long distance I highly recommend you staying somewhere else not here. The owner is not serious 」

「We appreciated very much the calm and comfort of the house and the room. It's calm, comfortable and very clean.」

「Staff were very helpful and organised taxis etc. Room was large , bed comfortable and had good wifi. There was a bar and restaurant although I did not dine there. 」

「Exceptional customer service! I highly recommend 」

「The property is well maintained and conveniently located just a short walk from the Musanze bus terminal. The staff is friendly, knowledgeable and very helpful. The food prepared by the guest house cook was excellent! Our only concern was the lack of hot water in the shower, but that may have been due to the fact that we didn't know to plug in the water heater.」

「Rapport qualité prix excellent!」

「Nightmarish experience. I was traveling with a friend who wanted his own room. We booked this hotel at the last minute as it was close to the NP HQs. We arrived at 7 pm to find no front desk, just a bar area that was manned by a young lady who stated that we couldn’t stay as the owner had not been paid. Then the owner called stating that it was late so we could stay and that payment could be discussed in the morning. The hotel did not have wifi as advertised, there was no running or hot water...