I have stayed at this hotel in its previous guise at Ripon Spa Hotel. It was run down and needed a major refurbishment, but staff were wonderful.
Now, after being bought by The Inn Group, it has been refurbished, very nice decor, but the young staff are not 'interested' or bothered enough to assist clients.
I watched them playing on their phones, whilst other guests were looking for help!
Such a shame!