We booked a room on the ocean side. The room itself was pretty awful and depressing. We had no hot water, Wi-Fi was spotty & inconsistent, our tiny TV did not work. The room is basically like a sad, white box with an uncomfortable chair stuck in the corner. The included breakfast buffet was horrible. Cold eggs, tasteless cheese, jelly from a pouch, no meat. None of us ate it. I'm rating it a 2 instead of a 1 because the beach area is beautiful and we had monkeys right beside our balcony. Also, the manager let us cancel two of our four nights which was nice.