This resort needs to upscale their food they are terrible, tasteless and not appetizing at all. The room we had toilet didn’t flush, the last night our room flooded with rushing water from who knows well we purchased the sun club and it did not make a difference only good thing of this resort is the beach and the coffee shop. This was our 35th wedding Anniversary celebration and it was horrible I do not recommend this resort at sll
marisol
於 2024 年 9 月住了 7 晚
8/10 不錯哦
Jose
親子旅遊
2024年9月15日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Good hotel
Jose
於 2024 年 9 月住了 1 晚
10/10 有夠讚
Jessica Rosario
情侶出遊
2024年9月8日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Amé el servicio del personal me hicieron sentir bienvenida. No hay lugar para caminar en las afueras pero no hace falta porque está lleno de mucho entretenimiento. Volvería sin pensarlo.
Jessica Rosario
於 2024 年 9 月住了 7 晚
6/10 一般般
Francielina
親子旅遊
2024年9月6日
不喜歡:員工素質
The hotel is ok, the staff at the buffet were terrible, when I was there they were only focusing on who provided the tips, I ask for a coffee 3 time and the supervisor was the one who gave it to me after I went and complained, never will go again to that hotel! The bathroom was not clean my stay for terrible! What I did like was the restaurant at night, the only thing I liked.
Francielina
於 2024 年 9 月住了 3 晚
2/10 很糟糕
Keyla
親子旅遊
2024年9月3日
不喜歡:員工素質和住宿環境和硬體
El peor hotel que mi familia y yo hemos podido ir.
La comida del restaurante de la playa es un asco llena de moscas e insectos. No tienen personal para trabajar y los que están no están a gusto para atender a los vacacionistas. No tienen suficiente comida para servir, se la pasan de un restaurante a otro para poder llenar las solicitudes de almuerzo porque no tienen porciones.
Las habitaciones se inundan de agua y no tenían agua caliente por 2 días de los 4 que pasamos allí.
Fue una pesadilla, es la primera vez que queremos irmos de un hotel de vacaciones.
El room service tampoco funciona, estuvimos por 3 horas esperando el servicio que nunca llegó y mis 2 niños y mi suegra con hambre.
Fuimos para celebrar mi cumpleaños y el de mi suegra y el bizcocho y los servicios solicitados para celebrar esta ocasión nunca lo proveyeron. Dijeron que no les había pagado al final de la estadía y nos enviaron a un recinto de policía.
Keyla
於 2024 年 8 月住了 3 晚
2/10 很糟糕
Miguel
家庭旅遊
2024年9月1日
喜歡:員工素質
不喜歡:整潔度和住宿環境和硬體
Well in this hotel everything is bad food bed everything the staff . Well jose from sunclub he made it good and carmen from sunclub but the rest dont come to this hotel bad ac didnt work no warter in the room baddest trip ever
Miguel
於 2024 年 8 月住了 3 晚
8/10 不錯哦
Alexis,DISTRITO NACIONAL
親子旅遊
2024年8月17日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Overall the property looks nice, well maintained, services are excellent, they have the drinks of my preference and the beach is great. My only concern is the food, I usually eat in a healthy way, so sometimes I find few options for my eating style.
Alexis
於 2024 年 8 月住了 2 晚
8/10 不錯哦
Jesus manuel Vazquez
2024年8月14日
喜歡:整潔度、員工素質和住宿環境和硬體
Muy buena
Jesus manuel Vazquez
於 2024 年 8 月住了 5 晚
8/10 不錯哦
Jennifer
家庭旅遊
2024年8月13日
喜歡:整潔度和設施服務
It was a great getaway for our family and my daughter's first all inclusive resort. The beach was beautiful and clean, but there were some rocks in the water, I'm glad we brought our water shoes. The room was comfortable and clean and the staff were very helpful. We really enjoyed the Sun Club lounge and ammentiies. We also loved the entertainment and watching the nightly shows such as the circus night and the white party on the beach. The only complaint I would have is that is was hard to reserve spots, cabanas, pool side seats with shade. My husband had to get up early and use our towels from the previous day to reserve shade. The pool also left a terrible green stain in some of our bathing suits from not being cleaned enough. We stayed mostly at the beach every morning because of this reason. My daughter loved the kids club water slides too. I would definitily recommend this hotel and give it 4 stars.
Jennifer
於 2024 年 8 月住了 9 晚
8/10 不錯哦
Donel
2024年8月12日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
La comida no está muy buena necesita más área de entretenimiento la piscina está sucia
Donel
於 2024 年 8 月住了 7 晚
10/10 有夠讚
Ray
情侶出遊
2024年8月10日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Hay una gran oportunidad de mejora en la calidad y preparación de la comida, ya tienen lo más difícil que es una excelente infraestructura de restaurantes, lo que hace que uno lleve una alta expectativa con los platos del menú, pero cuando los pruebas descubres que todavía tienen muchas oportunidades en aspectos culinarios
Ray
於 2024 年 8 月住了 5 晚
6/10 一般般
MICHELLE
團體旅遊, 家庭旅遊
2024年8月6日
喜歡:員工素質
Staff was kind and helpful.
Food was not great. Buffet would run out of items. Poor accessibility to bars. Menus has listed items that were not available.
Lack of towels in rooms.
Beach is beautiful.
MICHELLE
於 2024 年 7 月住了 3 晚
2/10 很糟糕
Georgette,Miami
2024年8月6日
不喜歡:整潔度、員工素質和住宿環境和硬體
Horrible experience! The food was horrible, the resort over all was horrible. Bathrooms didn’t work, no hot water lost power and sink and toilet all broken. Have to be in the room for over 4 hours for them to try to make repairs
Georgette
於 2024 年 7 月住了 4 晚
2/10 很糟糕
Yohanys Del Carmen
2024年8月2日
不喜歡:整潔度、員工素質和住宿環境和硬體
Yohanys Del Carmen
於 2024 年 7 月住了 4 晚
10/10 有夠讚
Walkys
2024年7月29日
喜歡:整潔度、員工素質和住宿環境和硬體
Muy bien! El equipo de animación, la máquina. Mayela, la pequeña excelente
Walkys
於 2024 年 7 月住了 2 晚
10/10 有夠讚
Cristian
家庭旅遊
2024年7月29日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Positive: Confortable w/AC Coffe Shop, Beautiful and pleasant beach area. Restaurants.
Negative: Many mosquitoes and 1 of our rooms had trouble with the WC, hotel maintenance couldn't fix it completly.
Cristian
於 2024 年 7 月住了 1 晚
8/10 不錯哦
Edward
2024年7月28日
Edward
於 2024 年 7 月住了 4 晚
6/10 一般般
Iris
家庭旅遊
2024年7月26日
喜歡:整潔度、員工素質和設施服務
Many read the reviews to know what issues to look for… so here are mines:
1. Biggest issue is the SMOKING. Per customer service, smoking is permitted in all open area. Which means almost everywhere. I have asthma and smoking makes it hard for me to breathe and throat gets itchy. The majority of the guests are smokers and the minority like myself are non-smokers. Feels like the smokers are catered to more as you have to find areas you are not exposed, or speak up and ask guests to move when they decide to come to your area. The resort should create one area where those who smoke can go. This is a family resort with many kids. Everyone is exposed to second hand smoke. For this reason, I will not return or recommend. Only If the resort makes stricter rules with smoking will I return.
2. Unable to get a lounger in the beach or pool unless you go at 5-6am. The workers tries to help but all chairs have hotel towels and the waters are empty. People hold them and leave.
3. Only 3 restaurants so the wait is long. You are lucky if they give you a beeper to notify you when your table is ready. No beeper and you are not on the list. Last night I went at 6:30pm, got a beeper and wasn’t called until 8pm. During that time the line is long with 50-60 people waiting to get to the hostess. Resort needs faster service. Your entire night is waiting to get into a restaurant. That means you miss the shows and entertainment.
Those are my top 3.
Iris
於 2024 年 7 月住了 4 晚
2/10 很糟糕
Ahmad,north bergen
2024年7月23日
Ahmad
於 2024 年 7 月住了 10 晚
2/10 很糟糕
David
2024年7月22日
不喜歡:住宿環境和硬體
David
於 2024 年 7 月住了 5 晚
10/10 有夠讚
Lorenza Raquel
2024年7月21日
喜歡:整潔度、員工素質和住宿環境和硬體
Lorenza Raquel
於 2024 年 7 月住了 2 晚
8/10 不錯哦
Sara Inés
2024年7月21日
喜歡:整潔度和住宿環境和硬體
1.Caos en el check in , recibimos la habitacion casi a las 5 cuando la entrada es a las 3.
2. Reportes de servicio a la habitacion por multiples vias y nunca llegaron.
3. Pobre servicio de camareros en el restaurant.
Sara Inés
於 2024 年 7 月住了 2 晚
4/10 不太好
Pablo Martin
家庭旅遊
2024年7月20日
不喜歡:員工素質和住宿環境和硬體
Pablo Martin
於 2024 年 7 月住了 6 晚
2/10 很糟糕
heather
家庭旅遊
2024年7月19日
不喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
I booked this resort expecting a 3.0 star but ended up with 1.0. Shiwer hea broken, furniture missing, lack of response to request such as a pillow, mini fridge not restocked. The bars ran out of bottled water, food is terrible, and this is just the beginning of the many is