波特蘭廣場

Quite good, hope can stay again in the future visit in London

曾有一天停電,酒店未能作出緊急安排,需要在酒店外,等候7小時,而期間沒有任何協助!沒餐飲,沒地方休息,也沒足夠保暖。其他時間,服務及設施都十分理想,希望針對突發情況有所改善!

We had a problem with the hotel we originally booked, so we got transferred to the FRANKLIN London by Expedia promptly which we very much appreciated. The room is super cozy and amazing, staff here are helpful with warm smile. You can have variety choices for the main course of your breakfast and I really recommend to include breakfast when you stay. The hotel is very close to the Harrods, only within 5 minutes walk. Takes 8 minutes to the underground. Very convenient location with quiet neighbourhood. The only cons would be there was no electric socket nearby the bed or table, it’s a bit tricky to charges phones and other equipments. Franklin set a very high standard for 5 star hotels and we hope to stay here again when we back to London.