2/10 很糟糕
Gina
2025年2月14日
不喜歡:整潔度、員工素質和住宿環境和硬體
Stay far away from this property. Staff were rude from the moment we walked in. Prepaid for this room and were turned away because we didn’t have our passports but had our license and a Canadian resident card. We tried explaining this to front desk who went to the manager who then told her to say he was busy in Portuguese. Which they did not realize I spoke the language and could understand they were saying. They’re now disputing the credit card company stating we did not show up. When we called Expedia from the lobby they then called the manager who told them he’d call them back later!! Absolutely horrible customer service. We were later told by a guest on the beach that the hotel had actually been over booked so probably why they had no problem sending us away