They collected a $100.00 deposit at check in and only refunded $89.82. Their excuse was a $5/day parking fee, which was not noted when I made the booking on Expedia or mentioned when I checked in. The lady said it was in fine print on the check-in form I signed, which is of course inadequate and after the fact. Note that this hotel isn't in a congested downtown area, it's in stupid Tempe across from a shopping mall. An extra charge for parking is bait-and-switch nonsense. Be forewarned.
Rich
於 2025 年 1 月住了 2 晚
10/10 有夠讚
Ira
2025年2月11日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
I just want to thank the wonderful staff led by Theresa,Kai,Rachel,Kevin and Jackie. This company knows how to hire. And this establishment is so well run and the rooms so perfect with everything working at peak performance! Never heard noise or encountered unpleasant neighbors! And if you need anything, this group makes you feel cared for and accommodated to the nth degree! Whenever I travel and see a Sonesta Suite I smile!
Ira
於 2025 年 1 月住了 20 晚
4/10 不太好
Gilbert,Tempe
2025年2月8日
喜歡:員工素質
不喜歡:整潔度、設施服務和住宿環境和硬體
Next time I’ll pay extra and stay at a nicer hotel
Gilbert
於 2025 年 2 月住了 1 晚
10/10 有夠讚
Lanessa
情侶出遊
2025年2月5日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Check in was easy and the lady at the counter was very nice. The room itself is spacious and comes with a full size kitchen space, although we didn’t stay long enough to utilize it. Surfaces could be cleaner but nothing too crazy to note.
Lanessa
於 2025 年 1 月住了 1 晚
8/10 不錯哦
staci
家庭旅遊
2025年2月5日
The pool was broken and the toilet in the room ran all night. However, the staff was always pleasant and helpful.
staci
於 2025 年 1 月住了 6 晚
10/10 有夠讚
Keith
2025年2月5日
喜歡:整潔度、員工素質和住宿環境和硬體
Keith
於 2025 年 1 月住了 4 晚
6/10 一般般
Kimberly
2025年2月2日
喜歡:整潔度、員工素質和設施服務
The shower head barely worked and for being a handicap accessible room the shower head kept slipping down which meant I needed to contort my bidy to use it. The bed was only10 inches off the ground making it difficult to get in and out of bed being so low to the ground!
The staff was nice but property needs some maintenence and normal bed height!
Kimberly
於 2025 年 1 月住了 4 晚
6/10 一般般
Brian
2025年1月31日
Brian
於 2025 年 1 月住了 19 晚
10/10 有夠讚
Brian
2025年1月28日
Brian
於 2025 年 1 月住了 1 晚
10/10 有夠讚
Moises Gamaliel
2025年1月26日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Buen hotel cerca de centro comercial
Moises Gamaliel
於 2025 年 1 月住了 1 晚
10/10 有夠讚
Sergio
商務旅客
2025年1月23日
喜歡:整潔度、設施服務和住宿環境和硬體
Good
Sergio
於 2025 年 1 月住了 2 晚
10/10 有夠讚
Ira
2025年1月22日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
My second stay was as great as my first thanks in part to a great staff led by Rachel and Theresa who are the best!
Great rooms,great service,great location for groceries and quiet respectful neighbors all around. Each room is your own private oasis and I have never had a single problem. Just joy in this world Sonesta Suites has created for us. Once again, thank you for everything! You continue to be the best in the west!. And your front desk can’t be beat!
Ira
於 2024 年 12 月住了 20 晚
10/10 有夠讚
Cheri
家庭旅遊
2025年1月20日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Staff was very attentive. The room was very comfortable.
Cheri
於 2025 年 1 月住了 3 晚
10/10 有夠讚
Jeanesta
家庭旅遊
2025年1月10日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Nice area
Jeanesta
於 2024 年 11 月住了 1 晚
10/10 有夠讚
Hajar
2025年1月6日
Hajar
於 2024 年 12 月住了 5 晚
6/10 一般般
Iván
家庭旅遊
2025年1月6日
喜歡:整潔度、員工素質和住宿環境和硬體
Me gustó que el hotel tiene cocineta, buenas camas, almohadas, usamos el sofá cama y no me gustó, muy duro para dormir, no me gustó que te cobran estacionamiento, no tiene desayuno y tarde mucho para hacer checkout porque culpa de otra clienta, personal del hotel amable.