I got there to check in and we waited 20 minutes for the receptionist who was outside smoking.
We got checked in to the 2nd floor and was hit with a TERRIBLE smell, almost as if they tried to clean the carpets but left them wet it was disgusting. We were checked into room 204 I believe and we entered used the bathroom and the toilet wouldn’t flush. Turn over to see a dead cockroach on the counter before exiting! I came out to let my family member see and there were more scurrying across the counter! I got it on video and went downstairs to the receptionist who blamed management for not exterminating. We got into another room that was okayish seemed like the blankets/sheets hadn’t been changed so we went to Walmart and bought our own, the sink didn’t drain also. We drove 14 hours and couldn’t find another hotel that late at night with my elderly mom who was on her last trip before being put on hospice. This whole trip was an absolute nightmare 10/10 WOULDN'T RECOMMEND! Disgusting building and horrible management/workers.
Samantha
於 2025 年 3 月住了 2 晚
8/10 不錯哦
Juana
家庭旅遊
2025年3月18日
喜歡:整潔度、員工素質和住宿環境和硬體
It was dirty, but cleaner and nicer than other motels in the area. The chairs in the room were especially dirty/stained and dusty.
Juana
於 2025 年 3 月住了 1 晚
10/10 有夠讚
Sharee
2025年3月14日
喜歡:整潔度、員工素質和住宿環境和硬體
Friendly staff helpful and accommodating
Sharee
於 2025 年 3 月住了 3 晚
2/10 很糟糕
Eric
商務旅客
2025年3月14日
不喜歡:員工素質
Flight was delayed and I got in after the lobby was closed. I picked up the phone and got connected to an agent who told me it was too late to check in and if I wanted a room tonight, I better call Expedia.
Eric
於 2025 年 3 月住了 1 晚
6/10 一般般
stephen
2025年3月10日
喜歡:員工素質
Fit my needs for last minute bed.
stephen
於 2025 年 3 月住了 3 晚
10/10 有夠讚
Cindee,Monticello
2025年3月9日
Cindee
於 2025 年 3 月住了 1 晚
10/10 有夠讚
Kandace,Phoenix
寵物同遊
2025年3月8日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Rooms are very basic but very clean. Property is older buy kept In immaculate condition
Kandace
於 2025 年 3 月住了 1 晚
8/10 不錯哦
Lea
情侶出遊, 商務旅客
2025年3月6日
喜歡:整潔度、員工素質和設施服務
The bed was firm and easy to get into! I am a little person and I hate having to climb in a bed! Could have used hand towels in the bathroom and a shelf for your personal stuff (like deodorant, toothbrush, toothpaste, brush, etc.
Lea
於 2025 年 3 月住了 1 晚
6/10 一般般
Carl Ralph Mahler
2025年3月1日
喜歡:員工素質
不喜歡:整潔度
The refrigerator in my room room 212 was dirty looking the bathroom had some rust spots and the water in the bathtub kept dripping. There was a small hair on one the pillows
Carl Ralph Mahler
於 2025 年 2 月住了 1 晚
10/10 有夠讚
Brisa
情侶出遊
2025年2月26日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
It was very comfortable and
Brisa
於 2025 年 2 月住了 1 晚
10/10 有夠讚
Richard
2025年2月24日
喜歡:整潔度、員工素質和住宿環境和硬體
Richard
於 2025 年 2 月住了 1 晚
2/10 很糟糕
Cassandra
商務旅客, 親子旅遊
2025年2月24日
不喜歡:員工素質、設施服務和住宿環境和硬體
My family and I have come to phx a lot for work and at times to have fun …. We have stayed at extended stays before but this one was not at all what we thought …. No lobby when you walk in it smells like ppl smoke inside all the time …. We stayed in room 325 and my husband saw a bug on the bathroom counter …. I saw the cockroach in the morning as soon as I woke up …. I had booked a new hotel and left that morning ….. when I spoke to the front desk lady to turn in my room key and let her know what was going on in the room she was unfazed no emotion like this was a normal thing that is seen there all she told me was that I had to complain threw Expedia and there was no one on site to help me … I showed her the video we had taken of then freely crawling around in the bathroom….. I have been waiting for a response from management since Saturday morning….. the review email is the only thing I have received so far so
Cassandra
於 2025 年 2 月住了 2 晚
10/10 有夠讚
Veryl
2025年2月19日
喜歡:整潔度、員工素質和住宿環境和硬體
Veryl
於 2025 年 2 月住了 3 晚
10/10 有夠讚
Abdulla
2025年2月17日
Abdulla
於 2025 年 2 月住了 1 晚
8/10 不錯哦
James
情侶出遊, 商務旅客
2025年2月4日
喜歡:設施服務和住宿環境和硬體
Big showers and rooms.
James
於 2025 年 1 月住了 5 晚
8/10 不錯哦
Kim
2025年1月30日
Kim
於 2025 年 1 月住了 2 晚
10/10 有夠讚
Terece
2025年1月28日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Nice
Terece
於 2025 年 1 月住了 3 晚
6/10 一般般
Trell,Paul
2025年1月27日
喜歡:整潔度、員工素質和住宿環境和硬體
Trell
於 2025 年 1 月住了 1 晚
10/10 有夠讚
Jonathon
情侶出遊
2025年1月21日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
This is one of the few hotels I've stayed at that's actually caring and do the most for the customers. I wanted to shout out to Alex who came and made things not initally the best way to handle things but he definitely made the whole experience better than it was looking to end up being. Will definitely stay here again!