Staff were great and location could be considered good for some as it is located at the base of some of the Helvellyn ascent routes, however, it is also a 25 minute walk from Glenridding, so consequently there are no shops in the immediate vicinity. Staff were great as said, and there is a communal kitchen and drying room, though the WiFi was virtually not working at all, and any little spark of life had to be taken from a very specific part of the ground floor building. Honestly, for the price paid, to not have working WiFi, I would consider it quite the rip-off. The room door was also not functioning properly, and though the bathrooms were clean, and the showers good, it is priced too high for a place without basic 2024 amenities - i.e. WiFi (there is no mobile signal).