Booked for a family of 4. Kids love climbing around the beds. it's the same as depicted online. The bathroom is clean. However, it’s quite dusty under the staircase and next to the bed. Can make use of a good vacuum clean. 7 minute walk to namba nankai station.
Good sized rooms with efficient layouts due to the bunk beds which makes it feel larger than it is.
Staff and service is extremely limited. We stayed for 3 nights and there was no housekeeping at all, not even trash and towel service which is standard with this level of hotel. Also a safety concern if they are not getting into the rooms on a regular basis?
There is no front desk and staff are not visible. Hours they are on site is unclear. There is a sign to ring a bell
For service but was not able to locate the bell.
We sent our luggage ahead to them and they were responsive on email and stored our luggage in on site lockers for 500 yen per locker.
The window sill in the room was very very dusty and dirty. Other parts of the room appear reasonably clean.
The pillows are very uncomfortable (they are the ones with beads inside and limited cushioning). We have seen these pillows at other hotels and are common in Japan. However other hotels have a softer option also available but the Wellstay Namba did not. The staff suggested that we use towels to make it softer. We used the inflatable pillows from our flight.
Overall this is a solid choice for a budget conscious traveller. But if you are wanting a bit more service you will not find that here.
Chris
於 2025 年 3 月住了 3 晚
10/10 有夠讚
Andrey
團體旅遊
2025年3月25日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Good accommodations for 5 people, free refreshments in the lobby as well.