I travelled with my 11 year old son. The check in line was about 30 minutes, and staff was ok but not particularly friendly or welcoming. Our first room was on the 6th floor. A bit dated but fine- until night time. Since it was 50 degrees we went to turn the heat on before bed. Immediately a strong burning smell came from the unit, followed by the smoke alarm going off. Within a minute we shut the unit off and left the room to notify the lobby of this major fire hazard and that we needed a safe room to sleep in. First they said it was booked up, then eventually found us another room. Still 6th floor and further away in another building. This property was NOT intuitive to navigate- even after 3 full days there we had trouble figuring it out sometimes.
The 2nd room was identical to the first except now, the door handle and lock barely functioned. We had to smash the handle down SO hard to open it, and never once did it open on the first try. We managed, but it was annoying.
The first night my son was too anxious that the heater would cause a fire from our scary experience in the first room so we shivered through the night. Tested the new room unit next day and it worked fine.
There was a LOT of road noise especially in the first room which faced the highway. The 2nd room faces the opposite way and was a little better.
The breakfast buffet was pretty good and the waitress was friendly. The little shop with snacks and drinks was decent too and staff there was friendly too.