First, there is NEVER anyone at the front desk. Enter lobby, stand at empty front desk until someone comes along. Second, received room keys, got to room, room had not been cleaned, even though we arrived around 6:30 pm. Next morning, we wanted a late check out by 1 hour. Tried to call front desk but phone in the room did not work at all. Nothing. Walked back down to front desk, which was empty. Stood around for almost 5 minutes yelling "Hello", "Hello". Finally a lady enters the lobby from the far side and says Hello. There was no clue she worked there. She was dressed like she was on the way to the barn to milk a cow. I responded- "it sure would be nice if someone was working here this morning"....she responded, "Oh it's me." She was very kind and gave me the late checkout, but damn this was a frustrating stay. And to think I booked this because it has the Marriott name. Its a pretty, shiny building, but ran so shoddily......