Excellent, hotel was lovely and very easy to find, close to the shops/ town centre.
The hotel was gorgeous and worth paying extra for ! The staff were very lovely and helpful, it was a really pleasant stay. Super easy check in and out also!
The only negative was that in our room, we only had shampoo and conditioner, there was a stunning bath but no bubble bath or soap to actually enjoy it. This was a very minor negative over our whole experience though, we will definitely be returning!
Lucy
於 2025 年 2 月住了 1 晚
6/10 一般般
Keeley
團體旅遊
2025年2月14日
不喜歡:整潔度和住宿環境和硬體
The floors were dirty, the sink area was dirty and had mould growing around it, carpets were filthy and the duvet had a dirty stain on it.
Keeley
於 2025 年 2 月住了 1 晚
10/10 有夠讚
Kiran
2025年2月13日
Kiran
於 2025 年 2 月住了 1 晚
10/10 有夠讚
Stuart
商務旅客
2025年1月27日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Staff was very friendly couldn't do enough for you. Ned was sife. Shower was impressive 5star all round
Stuart
於 2025 年 1 月住了 1 晚
8/10 不錯哦
martin
2025年1月12日
喜歡:整潔度和員工素質
martin
於 2025 年 1 月住了 4 晚
10/10 有夠讚
Rob
商務旅客
2025年1月11日
喜歡:整潔度、員工素質和設施服務
Best served breakfast I have had, pity the room toilet seat was broken along with the bathroom door, they did in fairness offer to move me but it was too much effort and only one night
Rob
於 2025 年 1 月住了 1 晚
10/10 有夠讚
Stuart
2025年1月8日
喜歡:整潔度、員工素質和住宿環境和硬體
Stuart
於 2024 年 11 月住了 1 晚
6/10 一般般
Trevor
2024年12月7日
喜歡:住宿環境和硬體和客房舒適度
Trevor
於 2024 年 12 月住了 1 晚
6/10 一般般
真實旅客
商務旅客
2024年12月7日
喜歡:員工素質和客房舒適度
不喜歡:整潔度和住宿環境和硬體
真實旅客
於 2024 年 12 月住了 1 晚
2/10 很糟糕
tony
商務旅客
2024年12月6日
不喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Not Clean
I booked a suite but when I went into the bathroom I found that it had not been cleaned, soap still in the soap dish, and overflowing bin. I was going out and was short on time, complained to the manager who quickly offered a complimentary breakfast and free car park. I asked if they would transfer my bags to the new room due to my lack of time. On my return the room was a basic (much cheaper) but to my dismay the bathroom was filthy, floor was disgusting, shower had hair in it and towel rail rusting. The carpet was stained, bed clean fortunately. I complained in the morning and was told that "they were sorry!" I mentioned that this is the worst hotel thst I have stayed in for years and my breakfast/car park was no saving due to the room down grade...again 'they are sorry!" Not acceptable and am going to take this further!
tony
於 2024 年 12 月住了 1 晚
4/10 不太好
Clare
2024年12月4日
不喜歡:整潔度和住宿環境和硬體
Clare
於 2024 年 12 月住了 1 晚
8/10 不錯哦
Debra
2024年12月2日
不喜歡:住宿環境和硬體
Great location, tired facilities
Debra
於 2024 年 11 月住了 1 晚
10/10 有夠讚
Naomi
2024年11月20日
喜歡:整潔度和員工素質
Naomi
於 2024 年 11 月住了 1 晚
8/10 不錯哦
Pamela
家庭旅遊
2024年10月18日
喜歡:整潔度、設施服務和住宿環境和硬體
Very clean friendly staff, but it said bar 24/7,yet was closed at 10pm, no nightcap. For four stars I expected filter coffee,I hate instant so morning coffee for me😕
Pamela
於 2024 年 10 月住了 2 晚
8/10 不錯哦
Simon
2024年10月1日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Nice room but tv did not work it said weak signal, location of hotel fab. We were surprised to learn as we were staying at hotel we had to pay £10 to park, breakfast good.
Simon
於 2024 年 9 月住了 1 晚
8/10 不錯哦
PAUL
2024年9月28日
喜歡:整潔度、員工素質和住宿環境和硬體
PAUL
於 2024 年 9 月住了 1 晚
6/10 一般般
Jade
情侶出遊
2024年9月10日
喜歡:員工素質
不喜歡:整潔度、設施服務和住宿環境和硬體
Great location and comfortable beds but the rooms need to be refurbished
Jade
於 2024 年 9 月住了 1 晚
6/10 一般般
Vanessa
2024年8月12日
喜歡:整潔度和員工素質
Vanessa
於 2024 年 8 月住了 2 晚
8/10 不錯哦
真實旅客
團體旅遊
2024年6月7日
喜歡:整潔度、員工素質和客房舒適度
Mixed feelings about this hotel
The beds were tired, the shower leaked into the bedroom and the bathroom extractor fan went on for 40 minutes.
On the plus side great location, desk staff were very friendly and parking was secure
真實旅客
於 2024 年 5 月住了 1 晚
10/10 有夠讚
Andrew
2024年6月3日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Andrew
於 2024 年 6 月住了 1 晚
6/10 一般般
真實旅客
商務旅客
2024年5月28日
喜歡:整潔度和員工素質
Not for business, ok for pleasure
I recently stayed at the St Giles on a business trip. Couldn't fault the people who work there, absolutely everyone I interacted with was wonderful. Areas for improvement: one of the light bulbs wasn't working in the room and hadn't been changed, and the lighting in the room in general was very dark when trying to work. There were no accessible plug sockets in the room to plug my laptop in - again tricky when working. I ended up doing a zoom call sat on the floor plugged into a socket under a dressing table (not desk) by unplugging the fridge because of a lack of access. I accept the hotel is old but these are really basics that most people will need and so perhaps thought to renovating with the end user in mind might be useful. The TV didn't work properly for poor signal which is easily resolved. The water took a considerable time to warm up which is fine if you're not in a hurry to get somewhere. All in all, if you're going to Norwich for a leisurely trip and not in a hurry then this hotel is probably for you. If you need efficiency and the ability to work it's probably not the best choice.