The hotel was undergoing re-branding during my stay, so there was dust and construction materials even in the reception area — which I understand to some extent. However, what was truly disappointing was the so-called "free breakfast." There was no bread, milk, cereal, or even coffee. All they provided were some muffins and apples. The coffee maker they had set up was overflowing and not working. This is far below the basic expectations for any hotel offering complimentary breakfast.
Sujo
於 2025 年 7 月住了 2 晚
10/10 有夠讚
Riddhi
2025 年 7 月 13 日
喜歡:設施服務
Nice room, easy check in check out.
Overall satisfied with this stay.
Riddhi
於 2025 年 7 月住了 1 晚
2/10 很糟糕
Cory
2025 年 7 月 13 日
不喜歡:住宿環境和硬體
The pool was closed. Property under construction.
Construction wasn’t listed or known prior to arrival. Checked out immediately and booked a different hotel.
Cory
於 2025 年 7 月住了 1 晚
10/10 有夠讚
Christine
家庭旅遊
2025 年 7 月 10 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Even though the property is just finishing up a remodel my experience was wonderful! The new beds and pillows made a world of difference!!
Christine
於 2025 年 6 月住了 1 晚
8/10 不錯哦
Hardik
親子旅遊
2025 年 7 月 7 日
喜歡:整潔度
They are in middle of the renovation. Hence it was great room compare to whay they are charging. Also, We did not encpuntered any renovation issue.
Hardik
於 2025 年 7 月住了 1 晚
2/10 很糟糕
Roman
家庭旅遊
2025 年 7 月 7 日
不喜歡:整潔度和設施服務
late check in, room not cleaned, bed not changed after previous guest, hair in bathroom on floor
Roman
於 2025 年 7 月住了 1 晚
10/10 有夠讚
Angel
家庭旅遊
2025 年 7 月 7 日
喜歡:整潔度、設施服務和住宿環境和硬體
very nice staff
Angel
於 2025 年 7 月住了 2 晚
10/10 有夠讚
Srikar
2025 年 7 月 5 日
喜歡:整潔度、員工素質和住宿環境和硬體
Srikar
於 2025 年 7 月住了 1 晚
10/10 有夠讚
Andrii
2025 年 7 月 1 日
喜歡:整潔度和員工素質
Good
Andrii
於 2025 年 6 月住了 1 晚
10/10 有夠讚
Justin
商務旅客
2025 年 6 月 30 日
喜歡:整潔度、設施服務和住宿環境和硬體
Worked nicely
Justin
於 2025 年 6 月住了 1 晚
10/10 有夠讚
Christine
家庭旅遊
2025 年 6 月 30 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
We enjoyed everything about our stay even with renovations in progress. Thoroughly enjoyed all 4 associates we experienced at the front desk. We are booked again tomorrow as we return back to Lockport before flying home!
Christine
於 2025 年 6 月住了 3 晚
2/10 很糟糕
pat
情侶出遊, 商務旅客
2025 年 6 月 29 日
喜歡:員工素質
不喜歡:設施服務
It was dirty. There wasa half inch of dust on theair conditioners door.
Will not stay there again.
pat
於 2025 年 6 月住了 1 晚
8/10 不錯哦
Kathleen
家庭旅遊
2025 年 6 月 24 日
喜歡:整潔度、設施服務和住宿環境和硬體
Great rooms
Can work more on breakfast
Kathleen
於 2025 年 6 月住了 1 晚
10/10 有夠讚
Jayne
寵物同遊
2025 年 6 月 24 日
喜歡:整潔度和住宿環境和硬體
Good place
Jayne
於 2025 年 6 月住了 1 晚
4/10 不太好
Laurence
情侶出遊, 團體旅遊
2025 年 6 月 22 日
不喜歡:整潔度、設施服務和住宿環境和硬體
I booked a hotel with a pool and breakfast included but when I arrived it was not what was in the publication, the pool was closed for remodeling and breakfast was from 7am to 10 am but when I went at 8:15 am there was nothing to have for breakfast and when I went to reception they informed me that after the portion served is consumed do not fill breakfast,
The bathtub was blocked and the water was stagnant and when I flushed the toilet it had leaks, I had nowhere to put the garbage and there is no socket for your cell phone at least near the bed.
Laurence
於 2025 年 6 月住了 1 晚
4/10 不太好
Dawn
親子旅遊
2025 年 6 月 22 日
喜歡:員工素質和設施服務
不喜歡:住宿環境和硬體
This hotel is under construction and is not makin it known when booking. The pool is not opened and is not telling until you check in. The breakfast set was not good. Lastly the hotel is not called Lockport it’s called sparks by Hilton. Just asking that hotels be upfront on what is happening at hotels
Dawn
於 2025 年 6 月住了 1 晚
2/10 很糟糕
Diana
家庭旅遊, 親子旅遊
2025 年 6 月 21 日
不喜歡:整潔度、設施服務和住宿環境和硬體
Pool was closed, building was under construction. Breakfast was cold and disgusting service was terrible… definitely not worth my money !
Diana
於 2025 年 6 月住了 1 晚
10/10 有夠讚
Adriana,Bloomfield
2025 年 6 月 19 日
喜歡:整潔度、員工素質和住宿環境和硬體
Our stay was great, the room was fantastic, the breakfast not so much ☹️
Adriana
於 2025 年 6 月住了 1 晚
2/10 很糟糕
Angie
家庭旅遊
2025 年 6 月 15 日
不喜歡:整潔度、設施服務和住宿環境和硬體
Place is a disaster. It is being remodeled. Every thing is torn apart. Pool closed. No breakfast. Dirty. Unsafe.
Angie
於 2025 年 6 月住了 2 晚
8/10 不錯哦
balvir
2025 年 6 月 15 日
balvir
於 2025 年 6 月住了 1 晚
8/10 不錯哦
Gary,Newton
家庭旅遊
2025 年 6 月 15 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
This hotel recently changed to a Hilton property so the upgrades were still on going. I read that the cost was over 1 million, but I saw nothing even remotely close to that.