I will never stay at this property again, they deducted money out of my account without authorization. My room was already paid for and they charged me again causing my account to go in overdraft. Their wasn't any complimentaries in the room, I had to keep asking for them, they claimed they didn't have any but then they brought them up. I told them twice the toliet paper holder was broke but they never came to fix it. No microwave in room had to keep running downstairs to use microwave, only two teas in the basket for tea, no door for the bathroom, also complimentary wasn't any good, I ate a bagel and drunk some juice. No curtains to the window just shades, the bed was comfortable. The girl Karen at the desk was very impatient and unprofessional and very argumentative towards me, I will never stay here!! There was no store at this hotel which was very sad, no complimentary water and I paid 349.00 for two nights and the charged 252.00 plus on top of that and I didn't receive my money back into my account as of yet, there was only suppose to put incident on my card but they charged me without my permission after I told them I prepaid with my Capitolone card.