This was a complete, absolute rip-off. The front desk confirmed for me that in the advertisements, they showed the renovated rooms. I can tell, because the pictures looked way better than the real thing. Only the lobby and the outside looked like the picture. As soon as we got off the elevator, the hallway looked dingy and like it hadn’t been cleaned in years. We get to our room and it’s the same story. In fact, we found hairs on the bed. We had to go ask for a new set of sheets. The wallpaper was peeling in places. Not only did the phone not work, which meant every complaint meant going back down to the front desk (which I did at least three times), but the tv didn’t work either. No signal, it would say no matter what channel it was on. Maintenance was unable to fix it as well. I know I wasn’t the only person with complaints either because there were several people in the lobby every time I went there. Several of them had no heat, and it was below freezing outside. The fact we had heat and a view of Times Square were the only good things about our room. We didn’t even use the shower because of the unexplainable yellow stains we saw on the shower floor. I have pictures of everything I mentioned above, as well. The front desk claimed there were no other available rooms we could be moved to, either. This was supposed to be my and my girlfriend’s first getaway together and the hotel’s conditions were horrible.