Manager was nice. Inside was a bit wanting. Breakfast too expensive. Audacity to expect $26 for coffee. “Coffee pot is put out into lobby only after breakfast.” So I had to buy a $6 coffee across the street before going out for a run at 7:30 am. I had breakfast for $26 on day 1 for its convenience. Nice hot eggs but on day 2, the gall of the morning reception to state the policy was $26 for just a cup of coffee was beyond and shocked the conscience. I depleted in room coffee by declining room service day 1, and used it up on day 0, afternoon of arrival on red eye from Seattle. On Night 2, evening, night clerk declined to allow me to take a complimentary water up to my room; which had been allowed in friendliness on night 1 a because again, I had declined room service and bottles of water were taken to drink on day 0 (arrival). I also bought about $18 in snacks on the concession on night 0. This property needs some TLC and training on freebies to normal guests. The lady manager is doing a good job with what she’s got. Need some more staff training and I need a free hotel room with Marriott Bonvoy or AC for this below expectation experience. Thank you. At least everyone was hospitable, southern and polite, but you cannot reason or explain with some people. It makes perfect sense to me that coffee and water were depleted because I declined room cleaning on Morning 1.
Please consider issuing a (partial) refund or offering a complementary night voucher. Thank you very much.