I booked and paid for a delux room with three beds. Instead, the room we were allocated upon check in, had one kind bed, they then added a macro small bed making the room to lack space.
The selling room description is not what we got. Very misleading.
Cindy
於 2024 年 12 月住了 1 晚
10/10 有夠讚
Patrick
2024年12月28日
Patrick
於 2024 年 12 月住了 1 晚
10/10 有夠讚
Milosz
2024年10月14日
Milosz
於 2024 年 5 月住了 2 晚
8/10 不錯哦
真實旅客
家庭旅遊
2024年7月13日
喜歡:員工素質
不喜歡:住宿環境和硬體
Ok stay
Old school charm but our room was dated.
真實旅客
於 2024 年 7 月住了 2 晚
6/10 一般般
Divine
情侶出遊
2024年6月18日
喜歡:員工素質
不喜歡:整潔度和住宿環境和硬體
some rooms are still old and have rust... but generally a good place to stay.
Just ensure you tell them to clean the bedsheets before you attend.
Divine
於 2024 年 6 月住了 2 晚
10/10 有夠讚
Grace
家庭旅遊
2024年4月29日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
What a great place! A lot of historic charm and wildlife on the grounds - the staff were amazingly kind and gracious. Reception team was warm and welcoming. Excellent hot showers. In passing conversation, my husband mentioned that the Lake Naivasha Country club was where he proposed to me 25 years ago. The operations manager Danep somehow noted this and a few hours later at dinner arranged to have a beautiful cake made that said "marry me again". It was such a thoughtful touch! We will definitely be back!
Grace
於 2024 年 4 月住了 1 晚
2/10 很糟糕
Hamoud
團體旅遊
2024年4月28日
不喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The check in process was extremely terrible and unpleasant.
I showed them reservation number from Expedia and they said that they can't find any booking from Expedia for a technical reason or something. And that I should show them the email to confirm. After showing the email it took them like 20 min to confirm.
I explained the issue the management in the morning and they didn't do anything about it.
The other thing, the accommodation is not good for people who want to have good sleep because of the loud noise of birds or creatures early in the morning.
Hamoud
於 2024 年 4 月住了 1 晚
8/10 不錯哦
Qusay
團體旅遊
2024年3月1日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Qusay
於 2024 年 2 月住了 3 晚
10/10 有夠讚
joel
2023年11月14日
joel
於 2023 年 11 月住了 1 晚
8/10 不錯哦
e
2023年11月12日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Lovely location and setting.
Fabulous location. Nice rooms. Friendly and helpful staff. Animals are a joy. Buffet/food is average.
e
於 2023 年 11 月住了 2 晚
6/10 一般般
Terence
2023年10月20日
喜歡:員工素質
不喜歡:住宿環境和硬體
The entrance to the complex is extremely off-putting and needs attention - it leaves an extremely poor first impression. The road from the entrance gate to the hotel complex is partially unsurfaced and full of potholes - it is also poorly signed. The view of the lake and Crescent Island from the hotel grounds is spoiled by the multiple derelict wooden buildings and rotting wooden walkways inside the club property lines. Either remove them or invest in their refurbishment which would attract more people to enjoy the beautiful views.
Terence
於 2023 年 10 月住了 1 晚
6/10 一般般
S
2023年10月9日
喜歡:員工素質
Ripoff on drinking water
The location is great. It is a shame that the management/ owners have not taken care of the appearance of the buildings and especially the lake/ garden view. The old destroyed buildings from the floods have been left there like ghosts to spoil the beautiful view. The rooms have tarnished items, some lights don’t work properly, windows need attention. Yet they have very glossy brochures showing their huge chain of hotels in Cuba …
The biggest ripoff on drinking water ever!!! They charged us the same price as a bottle of beer. KS 450???? It was the highest price we had paid ever in a hotel or lodge. Please take your own to the table / restaurant if you are going to stay there.
S
於 2023 年 10 月住了 1 晚
10/10 有夠讚
Alison
2023年4月5日
Alison
於 2023 年 3 月住了 2 晚
10/10 有夠讚
Allison
親子旅遊
2023年2月20日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
We really enjoyed this place, especially the lovely grounds and the numerous animals that live on them (zebras, water buck, monkeys etc.) The staff were also gracious and our room was just right.
Allison
於 2023 年 2 月住了 3 晚
8/10 不錯哦
Grace
家庭旅遊
2023年2月1日
喜歡:員工素質、設施服務和住宿環境和硬體
Beautiful setting
Grace
於 2023 年 1 月住了 1 晚
10/10 有夠讚
david
2023年1月7日
david
於 2023 年 1 月住了 1 晚
6/10 一般般
Oscar,Brentwood
家庭旅遊
2022年12月24日
喜歡:整潔度和員工素質
The property is still alluring to a visitor but there are signs everywhere of lack of maintenance and of running down. Service average, toilet didn’t flush, area near lake all rundown and closed off. The ambience feels rusty!
Oscar
6/10 一般般
Taro
2022年10月15日
Taro
於 2022 年 10 月住了 1 晚
4/10 不太好
Maureen
家庭旅遊
2022年8月26日
不喜歡:住宿環境和硬體和客房舒適度
Maureen
於 2022 年 8 月住了 2 晚
6/10 一般般
Luca
2022年8月12日
Luca
於 2022 年 8 月住了 2 晚
10/10 有夠讚
Thomas,Frankfurt
2022年5月7日
Thomas
於 2022 年 4 月住了 1 晚
8/10 不錯哦
Grace
家庭旅遊
2022年3月29日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Beautiful place - would be great if they are able to pave the road entering and update the bathrooms. However, we loved it!
Grace
於 2022 年 3 月住了 2 晚
10/10 有夠讚
Silvia
團體旅遊
2022年1月19日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Vale a pena conhecer
Hotel muito lindo com um jardim maravilhoso e super grande onde vemos animais. Á noite os hipopótamos podem ser vistos bem de perto.
A piscina é muito boa e no lago Naivasha há muitos pássaros e vida marinha.
Silvia
於 2022 年 1 月住了 2 晚
4/10 不太好
Ronak
家庭旅遊
2021年12月14日
喜歡:住宿環境和硬體
不喜歡:員工素質
Ronak
於 2021 年 12 月住了 2 晚
10/10 有夠讚
Anna
團體旅遊
2020年12月8日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Lovely break
We had a superb stay at the lodge. The staff is one of the kindest and attentive that I encountered throughout Kenya. The COVID measures and preparedness were taken very seriously and the cleanliness was impeccable. We would definitely love to be back for another break at this lovely lodge