Liked the area, the layout of the condo, the dining options nearby, the access to a grocery store, near the Boardwalk and other activities-- did not having to experience problems with access to the elevators and having to telephone front desk to get a remote for the television and problems with the other television in bedroom
NARSISSIE
於 2025 年 6 月住了 4 晚
10/10
The experience was a 8.9/10. Everything was great except for the maintenance failure.
Jasmine
於 2025 年 6 月住了 2 晚
4/10
The view of the ocean from the room was beautiful. The hotel itself was dated and needed lots of updating and repairs. Our room smelled musty. The lamp shade appeared to have mold and the chairs were dirty. We had an issue with the card key lock on the door. The battery was dead and we could not get into our room for 2 hours after checking in. During our stay, most of the elevators, except for the North elevator and the service elevator, were not working due to a pipe burst. Also, the hotel did not have water for a few hours due to a scheduled maintenance. We did not have a pleasant experience with Ocean Reef Resort.
This is the most disappointing experience I have ever encountered.
The room was dirty, the smell was unbearable. Broken mirror, dirty stained carpets and furniture, rusty fridge and microwave oven & so much more.
We paid for three nights and checked out after 2 nights, as it was simply unacceptable.
We also took an extra 41 photos. It was very clear that no care for the rooms or their guests was taken.
We as a family unfortunately will not be returning in the future.
James
於 2025 年 6 月住了 3 晚
8/10
There was no warm water in my area of the hotel for the first day and into the second day of my visit.
Erica
於 2025 年 6 月住了 3 晚
8/10
Very friendly staff
DANA
於 2025 年 6 月住了 2 晚
8/10
Yvette
於 2025 年 6 月住了 3 晚
4/10
Hot in the elevator and getting one up and down was a long wait and a claustrophobic ride. Floors were wet from kids running around. Desk staff were super busy, so not the . The rooms didn't seem renovated to me. It was overcrowded everywhere. Not for me as a solo chill traveler. The families seemed to be having fun. Parking was across the street, and I didn't feel entirely comfortable parking my car across the street. No early check-in. I didn't like the loud country music playing by the pool and restaurant area. My room had a gap between the door and floor, so you could hear all the hall noise inside your room. I checked out after a couple of hours.
Diane
於 2025 年 6 月住了 1 晚
2/10
Pluming problems
Hashem
於 2025 年 6 月住了 2 晚
2/10
We had water leak at the room
They refused to change the room and placed the fans
Abdallah
於 2025 年 6 月住了 3 晚
10/10
We booked this property last minute same day, as we were not happy with our accommodations at another Hotel. Upon arrival we were impressed with not only the appearance of the property but with the friendly professional service we received. Will definitely book again
Dulcey
於 2025 年 6 月住了 3 晚
10/10
Crystal
於 2025 年 6 月住了 2 晚
8/10
LELO
於 2025 年 6 月住了 2 晚
6/10
I liked the closeness to the beach and the swimming area
Christopher
於 2025 年 6 月住了 3 晚
10/10
Wonderful hospitality and beautiful rooms
Susan
於 2025 年 6 月住了 1 晚
8/10
Erin
於 2025 年 6 月住了 3 晚
10/10
Bria
於 2025 年 4 月住了 1 晚
8/10
Good
Parita
於 2025 年 5 月住了 2 晚
10/10
Very beautiful and spacious. My family had so much fun at the pool and at the beach. The staff is so friendly and kind
Rogerlina
於 2025 年 5 月住了 4 晚
6/10
Good location to much vommotion
joseph
於 2025 年 5 月住了 7 晚
8/10
Had the renovated room. Although I booked for a king I had a double bed , which was fine . The hotel could use some more modern outside decor but it was a good stay !! I would book again.