The view was amazing and the staff was great.The restaurant breakfast buffet was consistently good. Servers were good. Starbucks was a disappointment. Not friendly, poor selection, and temporarily closed for a clogged sink. Elevators were slow due to volume. Worst part was the unit. I thought we were getting what the pictures showed. Our feet were black because the floor was dirty. The tub and bathroom sink were stopped up, but maintenance responded quickly. We had no extra toilet paper, paper towels, or trash bags. 4 bath towels for 7 people. The overhead kitchen light was out so we had to function with the vent hood light.The queen beds were good and linens okay. Sofa bed mattress was pee stained. The arms smelled like sour milk. No extra linens for it or the murphy bed. Old linens, trash and a dirty man's sock behind the head of the bed. Overall, the furniture was just beat up. We didn't let it ruin our trip but we won't go back.