We spent 4 days at the W in Montreal prior to Xmas. After a long drive and exasperating traffic around the hotel, we were rescued by Davouth, our Ambassadeur, who valeted the SUV, and helped bring in our luggage. Ines, the Receptionniste, was very understanding and thoughtful, and was able to upgrade our room and provided us with a voucher for a quick libation to get our trip off on the right foot. She provided us with some great shopping tips in the downtown core and other thoughts on things to do while we were in the city. Finally, Zach, our concierge, had reached out to us prior to arrival, and gave us some really great choices for restaurants in the area. On short notice after arrival, he managed to book a couple of them on what was a busy pre-xmas weekend. Both restaurants were fantastic! Thanks to the W, and especially these three terrific employees for making our stay such a great experience. Highly recommend the W! It was our first time at the W, but it won't be our last.