I’ve always been a fan of Quinta Real properties—beautiful hotels with great service and attention to detail. Unfortunately, Quinta Real Monterrey was a huge disappointment and nowhere near the standard I’ve come to expect from this brand.
The rooms are extremely dated, with dirty windows that clearly haven’t been cleaned in a long time. The shower had mildew, and overall, the place just felt neglected. For a hotel with this history and reputation, it was really surprising to see how far it’s gone downhill.
Service at the bar was just as bad—slow, inconsistent hours, and I had to flag people down just to get a drink. It felt more like a cheap resort than a luxury property.
It’s a shame because this place could be great again, but it needs a major facelift and a renewed focus on service. Until then, there are much better options in Monterrey for the price. I won’t be coming back anytime soon.