With one exception (Pierre), the staff were unfriendly, unwelcoming, rude, and just thoroughly unprofessional. We didn’t get a room until 4:30 pm. Got into our room, got settled, and we’re in bed when our door opened and another family came in. The hotel had given our room to another family. The carpets are massively stained, no one responds to any of the buzzers, etc. We are an easy going family, we can look past a lot, but the staff’s disregard and lack of any apparent interest in their guests’ existence was very off-putting. It was double-middle fingers to everyone. Now we are at the Fairfield Inn in Vadnais Hts. 180 experience. Early check-in, friendly, professional, super clean. I wouldn’t recommend the Park Plaza to anyone.