Check-in was a mixed bag, as we had not one, but two employees cut us off as we struggled with our bags up the entrance stairs. One waiter actually let the door close in my face- really in my face. Check-in after that was great, but it was not to last. The phone in our room did not work, and the shower was downright flooded when we used it. The hotel reception did not answer the phone while we were there, and when we called before we arrived to confirm our reservation, the hotel phone number was downright disconnected. I ended up having to call Hilton proper, and their excuse for a non-functional website phone number was that “they were in a shift change” which apparently lasted from 7am until sometime after 11. Furthermore, our room door didn’t close properly, and we had to slam it with force when leaving to secure the room. I’m sure our neighbors were thrilled. Don’t get me started on the view. For the amount we paid for this room, I expected the barest level of luxury, and the Gabriel staff (other than strictly the reception desk) failed terribly. My “favorite” experiences included a housekeeper, looking my partner in the eye and closing the otherwise empty elevator, and we nearly tripped on a broom on our way down the hall to leave. I come from a hospitality background, and I know what the level of service and amenities should be for a hotel of this class and price point. This property should lose their affiliation with Hilton, because it really felt more like a Motel6.