We chose this hotel for its proximity to a business function. The hot tub was enjoyable, and the room was clean and comfortable. However, parking and lack of pool towels were major issues.
After arriving Thursday evening, we left once and returned to find no available parking. We circled for an hour, along with others, as the lot was full due to a wedding. Guests were forced to park in unauthorized areas. My husband was exhausted, and I needed rest before my event. The front desk promised to comp one night of parking but failed to do so. When I called to correct it, I was put on hold for 20 minutes.
Additionally, when we requested pool towels, staff ignored us, and despite multiple follow-ups, none were provided. We had to air dry in the cold. This stay was disappointing compared to our last visit.