Absolutely amazing! The Grand specializes in such great customer service. We were given a corner room with a huge amount of space and a wrap around balcony. Marco was extremely helpful and knowledgeable about everything. Will be staying again!
Faith
於 2025 年 4 月住了 1 晚
10/10 有夠讚
Smith
情侶出遊
2025 年 4 月 8 日
喜歡:住宿環境和硬體
Everything in the hotel is perfect, customer services personnels are excellent and professional, my stay there was amazing.
Smith
於 2025 年 4 月住了 3 晚
10/10 有夠讚
Mehdi
家庭旅遊, 親子旅遊
2025 年 4 月 5 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
We had an amazing time with family.
Mehdi
於 2025 年 3 月住了 2 晚
2/10 很糟糕
Martina
商務旅客
2025 年 4 月 3 日
不喜歡:整潔度、員工素質和住宿環境和硬體
Checked out a day early and never for my 1,120 dollar refund like promised. The service was terrible.
Martina
於 2025 年 2 月住了 5 晚
10/10 有夠讚
Leah
2025 年 4 月 2 日
喜歡:整潔度、員工素質和住宿環境和硬體
Leah
於 2025 年 3 月住了 1 晚
8/10 不錯哦
avri
家庭旅遊
2025 年 3 月 31 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
A
avri
於 2025 年 3 月住了 7 晚
6/10 一般般
Denise
情侶出遊
2025 年 3 月 31 日
The hotel itself was nice however there was a lot of construction going on around the hotel. There was a lot of construction noise during the day when it would’ve been nice to just relax by the pool. The description of the hotel on Expedia states that it has a bar/restaurant under amenities However upon checking into the hotel we learned that this was not true. The room was spacious with two full bathrooms and the balcony was spacious as well. The staff at the hotel were all very pleasant and accommodating.
Denise
於 2025 年 3 月住了 3 晚
10/10 有夠讚
Zoila
2025 年 3 月 27 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Great for families!!
Zoila
於 2025 年 3 月住了 1 晚
6/10 一般般
Sarah
2025 年 3 月 24 日
喜歡:整潔度、員工素質和設施服務
不喜歡:住宿環境和硬體
Floor was ripped up by bed on the right side towards the end.
The towels smelled and were so dry and hard.
My supposed upgrade bay view room was abstructed by palm trees
The tv turned on and off
There was not a do not disturb sign, I had to ask for one
The robes were stiff
The breakfast is just bad
Not enough seating
Sarah
於 2025 年 3 月住了 2 晚
8/10 不錯哦
Jacob
2025 年 3 月 23 日
喜歡:員工素質、設施服務和住宿環境和硬體
Jacob
於 2025 年 3 月住了 4 晚
10/10 有夠讚
David
家庭旅遊
2025 年 3 月 16 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Staff makes the place a great stay.
David
於 2025 年 3 月住了 1 晚
10/10 有夠讚
David
家庭旅遊
2025 年 3 月 16 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The staff is extremely patent with their clientele. Impressed all around.
David
於 2025 年 3 月住了 2 晚
10/10 有夠讚
Leighann,St Albert
情侶出遊
2025 年 3 月 9 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The location provided easy access to the water with several great dining options all within walking distance. The staff at the hotel provided outstanding service during our stay.
Leighann
於 2025 年 2 月住了 2 晚
10/10 有夠讚
Faigy
團體旅遊
2025 年 3 月 9 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Excellent staff , service and accommodations
Faigy
於 2025 年 3 月住了 2 晚
8/10 不錯哦
Rocio
2025 年 3 月 5 日
Rocio
於 2025 年 3 月住了 1 晚
10/10 有夠讚
Barbara,Livingston
家庭旅遊
2025 年 3 月 1 日
喜歡:整潔度和員工素質
Convenient and fun
Barbara
於 2025 年 2 月住了 2 晚
10/10 有夠讚
Yehuda
2025 年 2 月 27 日
喜歡:整潔度、員工素質和住宿環境和硬體
Was really a excellent experience
Yehuda
於 2025 年 2 月住了 3 晚
10/10 有夠讚
henny
2025 年 2 月 26 日
henny
於 2025 年 2 月住了 2 晚
10/10 有夠讚
Lawrence and Shirley
家庭旅遊
2025 年 2 月 24 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Nice quiet area. Valet parking available. Good restaurants just beside the hotel. Close to beach and Bal Harbour shops.
Lawrence and Shirley
於 2025 年 2 月住了 3 晚
6/10 一般般
Marjorie
商務旅客
2025 年 2 月 24 日
喜歡:整潔度和員工素質
不喜歡:設施服務
Marjorie
於 2025 年 2 月住了 2 晚
2/10 很糟糕
david
2025 年 2 月 23 日
喜歡:住宿環境和硬體
不喜歡:整潔度和員工素質
My family and i stayed one night at your hotel and we were mainly out most of the daytime since the pool was also closed.
Our room 212, reservations under David pershin was filthy.
When we got into our room, my kids took off their shoes and i had to completely wipe my kids feet after because their feet were black. This was right after we got into our room. I then also noticed the bed frames were so dusty and looked like they haven’t been touched in weeks from all the dust buildup. I did mention all of this to the front desk the next morning but all they told me was i am sorry and the cleaning crew is new. I understand you have a-lot of guest coming in and out of the hotel everyday day, but floors and dust is really basic. When you go to any hotel this should not be ever a concern. I did not feel clean at all at your hotel.
david
於 2025 年 2 月住了 1 晚
6/10 一般般
Ahmed
2025 年 2 月 23 日
喜歡:整潔度和住宿環境和硬體
Nice hotel
Ahmed
於 2025 年 2 月住了 4 晚
8/10 不錯哦
Roger,Glencoe
2025 年 2 月 22 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Nice convenient place to golf at Indian creek
Roger
於 2025 年 2 月住了 1 晚
4/10 不太好
Marlene
2025 年 2 月 21 日
喜歡:整潔度
不喜歡:員工素質
Marlene
於 2025 年 2 月住了 2 晚
2/10 很糟糕
Jerry,North Miami
商務旅客
2025 年 2 月 17 日
不喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
There is no one after 9 PM at this hotel management is completely absent.
Very inconvenient, dirty, I will never stay there again