At check-out bill was padded with extra charges for mini bar which I did not use. This has happened to me before in Morocco. Check your bill.
Service in night club was extremely slow, almost non-existent. Music was so loud you had to write to order anything. Conversation was impossible.
I was granted access to the smaller heated pool, which I appreciated, but was told access was normally limited to members of a special club. Considering what I paid, access to the pool, should not have been restricted. The larger pool was much less interesting.
Duncan
於 2024 年 10 月住了 4 晚
10/10 有夠讚
roderick
情侶出遊
2024年10月29日
喜歡:整潔度、設施服務和住宿環境和硬體
The best equipped for our needs
roderick
於 2024 年 9 月住了 6 晚
10/10 有夠讚
patricia
2024年10月12日
patricia
於 2024 年 9 月住了 4 晚
6/10 一般般
Thamir
親子旅遊
2024年10月10日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
LIKED: super friendly staff and helpful, location is great, beautiful grounds
DISLIKED: Not allowed to bring in outside food. One of us is Gluten Free and kids are picky eaters so options are limited at the hotel. I understand not having outside food in the lobby or grounds but in the privacy of your own room? For a 5 star resort this was very strange and we have stayed at several accor properties and are accor members. This is the first time we experinced this. If you are ok with only eating at the hotel then this place is amazing. If you like freedom to choose I would select else where.
Thamir
於 2024 年 9 月住了 7 晚
10/10 有夠讚
Emma
情侶出遊
2024年10月8日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The pool and breakfast are excellent. The staff are all very welcoming but the service can be a little poor on occasions.
I felt disappointed to have to pay for all still water provided and would expect a five star to include at least one or two bottles around the pool.
Location is great and it’s easy for taxis or to walk.
If you are in one side of the hotel as we were the noise from a couple of nearby bars continues into the early hours and you can hear it (thank goodness for earplugs).
All that said I would recommend and stay here again but a few items that a five star should address.
Emma
於 2024 年 10 月住了 7 晚
10/10 有夠讚
daniel louis
情侶出遊
2024年10月1日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
merveilleux séjour
daniel louis
於 2024 年 9 月住了 7 晚
6/10 一般般
Mousa
家庭旅遊
2024年9月18日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The property is expensive. The room is dull and dark. There isn’t much sunshine entering the room from the windows. Surprised to know that there was no bidet in the suite. There is a lot of not utilized space allocation in the lobby and corridors. Not the best of experience.
Mousa
於 2024 年 9 月住了 2 晚
6/10 一般般
Soumia
2024年9月16日
喜歡:整潔度
不喜歡:員工素質
Soumia
於 2024 年 9 月住了 9 晚
10/10 有夠讚
Jennelle
親子旅遊
2024年9月14日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
They took such good care of us great beds and pool. I slept so well. Spa is wonderful and well priced. Gift shop is great walking distance to a few malls and such. Carriage ride close by. We definitely felt safe and cared for.
Jennelle
於 2024 年 9 月住了 1 晚
10/10 有夠讚
CATHERINE
團體旅遊
2024年9月14日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Beautiful clean property, close to all major monuments, friendly professional staff.
Will definitely go back.
CATHERINE
於 2024 年 9 月住了 2 晚
10/10 有夠讚
Wassim
2024年9月4日
Wassim
於 2024 年 8 月住了 10 晚
10/10 有夠讚
Jennelle
2024年9月4日
喜歡:整潔度、員工素質和住宿環境和硬體
Love the staff and everything was stellar will be back. Spa is heaven sent
Jennelle
於 2024 年 9 月住了 1 晚
10/10 有夠讚
Fatima
2024年9月2日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Excellent stay
Fatima
於 2024 年 8 月住了 1 晚
6/10 一般般
Ali,New York
情侶出遊
2024年9月2日
不喜歡:整潔度和住宿環境和硬體
While we loved our stay in Marrakech, the Sofitel brand here was not up to par. The housekeeping and wait staff are very kind and service-oriented. I won’t go into the details, but I believe that upkeep needs to become first priority in order to keep the Sofitel brand to standard. The appearance and lobby feel Sofitel, the inside is Best Western.
Ali
於 2024 年 8 月住了 3 晚
6/10 一般般
Jawher Ben
2024年8月31日
不喜歡:員工素質和住宿環境和硬體
I had to wait till 5:30pm to check in as my room was not ready. Garden view rooms were next to a nightclub and was always woken up in the middle of night by fighting and noisy revellers. Not much of of a quite weekend trip.
Jawher Ben
於 2024 年 8 月住了 3 晚
2/10 很糟糕
Mohamed
2024年8月30日
不喜歡:整潔度、員工素質和住宿環境和硬體
Mohamed
於 2024 年 8 月住了 2 晚
10/10 有夠讚
Youssef MHamdi
情侶出遊
2024年8月28日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Lovely location and wonderful staff in all departments.
Youssef MHamdi
於 2024 年 8 月住了 4 晚
10/10 有夠讚
Sujay Vinayak
親子旅遊
2024年8月26日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Friendly staff
Sujay Vinayak
於 2024 年 8 月住了 7 晚
2/10 很糟糕
Rafic
2024年8月24日
不喜歡:整潔度、員工素質和住宿環境和硬體
The check in was very slow and unorganised, I had to go through three persons, after an hour of wait, I asked for the manager and this is when I was able to check in.
Rafic
於 2024 年 8 月住了 1 晚
10/10 有夠讚
Hesham
情侶出遊
2024年8月10日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
excellent experience
Hesham
於 2024 年 8 月住了 1 晚
10/10 有夠讚
Jose Rodrigo,Monterrey
情侶出遊
2024年7月27日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Ubicación excelente, el área de la alberca y sus jardines está excelente. Caminando en 15 minutos está cerca muchísimas cosas turísticas
Jose Rodrigo
於 2024 年 7 月住了 2 晚
10/10 有夠讚
John
2024年7月23日
John
於 2024 年 7 月住了 1 晚
10/10 有夠讚
Joel
2024年6月30日
Joel
於 2024 年 6 月住了 3 晚
8/10 不錯哦
Arsaouy
家庭旅遊
2024年6月24日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Petit retard sur le chek in de plus de 1 heure et demi