The good stuff:
- Hotel is in a fantastic location, very close to GOI airport, perfect place to stay if you have a flight the next day.
- It is also fantastically located right next to a picture perfect beach.
- The Duty Manager Rita is amazing - introduced herself to us immediately upon check in, made herself available if we needed any advice or support, offered advice and suggestions for us based on our movements. Stepped in and helped us resolve an issue with the restaurant.
The not so good stuff:
- Hotel and rooms are dated. Could do with a refurbishment to bring them up to a modern standard.
- Pool is fantastic and refreshing, but could be better maintained (cleaned).
- The activity operators operating on the beach next to it are dodgy scammers - steer clear of the beach activities.
- Had a run in with the restaurant, the food took in excess of 2 hours to reach us. Resturant staff and manager were unsympathetic, did not communicate, and came up with a compensation they subsequently revoked. Luckily, the Duty Manager Rita listened to us in the morning and came up with a satisfactory resolution.