Gorgeous setting, exterior landscaping and building very well-kept. However, that's where the honeymoon ended. Staff seemed disinterested at best, with the exception of Roger, our waiter at the Copper Mug. He was a delight! Room was beautiful, but poorly maintained. Blood stain on the coverlet of the bed, dripping shower head was maddening at night, freezer was all frosted over, sink drain was mostly clogged, toilet didn't flush well, cracked sink, and the tub jets and body sprays were broken with a sign saying 'please don't use'. The pool area was very cool, but the "hot tub" was essentially a hot bath. I asked how to turn on the jets, they said "There are none, the water just 'percolates'". It HAD jets, they were just not functional.
The Copper Mug Restaurant was disappointing as well. From the apathetic hostess to the indifferent manager, I've had better service at Bob Evans. While waiting for a table, we sat at the bar for about 15 minutes without being acknowledged or offered a drink. I get it, places are understaffed, but to have waitstaff literally standing in front of you without as much as a hello is just weird. And lastly, the bathroom was filthy, just to add to the experience.
Overall, for the HUGE price tag, this was a colossal disappointment. I'd try Glen Laurel in Hocking Hills, similar price, so much better.