Upon arrival, the hotel was found to be very bright and airy. However, the room was cold and damp at times during the visit. The shower in the bathroom was virtually unsuable due to not being able to adjust the angle of the shower head's spray whatsoever - the resulting water spray was virtually horizontal, and the control on the mixer taps to adjust the shower's temperature was very difficult to use. The latter tended to result in scalding hot water, rather than a comfortable water temperature. One of the "clean" and folded hand towels that was provided by the hotel for my stay there, had what was clearly dried excrement stains on it from a previous user (just why?????). These issues left me with a less than satisfied view of its management quality processes, although the various staff that I spoke to during my stay were all very helpful and friendly when dealing with any queries that I may have had at the time.