Easy access to get to the mall, check in and check out was quick for being a holiday weekend. We checked into our room and it smelt amazing and was super clean! Overall was a great stay
Emma
於 2025 年 1 月住了 1 晚
6/10 一般般
amarilys
2025年1月18日
amarilys
於 2025 年 1 月住了 2 晚
8/10 不錯哦
Mia
2025年1月17日
喜歡:整潔度
The pool was freezing, there was no towels in the pool area and the arcade didn’t have a place to get change and most of the games was out of order.
Mia
於 2025 年 1 月住了 1 晚
10/10 有夠讚
Thomas
2025年1月13日
喜歡:整潔度、員工素質和住宿環境和硬體
Used to have cookies. No longer, apparently.
Thomas
於 2025 年 1 月住了 1 晚
8/10 不錯哦
Jung Soo
2025年1月6日
喜歡:整潔度、員工素質和住宿環境和硬體
We were there for a wedding. The property was clean and convenient.
Jung Soo
於 2024 年 11 月住了 1 晚
10/10 有夠讚
Lauren
2025年1月6日
喜歡:整潔度和住宿環境和硬體
Lauren
於 2025 年 1 月住了 1 晚
8/10 不錯哦
Shylla
2025年1月5日
喜歡:員工素質和住宿環境和硬體
Loved how quiet and comfortable this place was
Shylla
於 2025 年 1 月住了 1 晚
10/10 有夠讚
Robert
情侶出遊
2025年1月5日
喜歡:員工素質、設施服務和住宿環境和硬體
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Robert
於 2025 年 1 月住了 1 晚
10/10 有夠讚
Elizabeth
親子旅遊
2025年1月4日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Everything is great here my family loved
Highly recommended!! We will be coming back thank you!
Elizabeth
於 2024 年 12 月住了 2 晚
4/10 不太好
Jonathan
家庭旅遊
2025年1月4日
喜歡:整潔度和員工素質
不喜歡:設施服務和住宿環境和硬體
This place should not have a Best Western Plus accreditation. While the main entrance and foyer are very nice and give an impression of a beautiful place it goes downhill very fast after entering. The rooms are clean and the staff are very nice. The issue is the place is in need of serious maintenance and repair. Bathroom are old and outdated, very rusty tubs. After a 5min shower your standing in 4" of water due to poor drainage. The pool and hot tub were in terrible condition, can't see the bottom of a 4' pool (very dirty water). The arcade room is run down and only about half the games actually work. My wife used the laundry facilities and the drain overflowed and flooded the room. All we heard while there was people with very similar issues and how disappointed they where with the condition of the building/facilities.
Jonathan
於 2024 年 12 月住了 2 晚
8/10 不錯哦
lori
團體旅遊, 家庭旅遊
2025年1月2日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Location was great! Felt safe and it was clean! Room was fine… had noisy guests above us but that is not the hotel’s fault! Breakfast was lacking and ran out before 10:00 with no intention of refilling much after 9:40… coffee was not very good
lori
於 2024 年 12 月住了 1 晚
10/10 有夠讚
Joao
家庭旅遊
2024年12月30日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Very clean and nice property!
Joao
於 2024 年 12 月住了 3 晚
8/10 不錯哦
Stacey,Southport
2024年12月30日
喜歡:整潔度、員工素質和住宿環境和硬體
Stacey
於 2024 年 12 月住了 2 晚
2/10 很糟糕
Antoine
親子旅遊
2024年12月29日
不喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Antoine
於 2024 年 12 月住了 4 晚
2/10 很糟糕
Abderrahmane,Montreal
親子旅遊
2024年12月28日
不喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
C’était terrible comme expérience. On est resté trois nuits. La piscine et la salle de gym étaient sales et très mal entretenues. En plus, en arrivant la piscine était fermée. Après l’ouverture, elle était glacée. Impossible de nager. Pas de serviettes dans la piscine, ni la salle de gym. L’ascenseur sent mauvais. La porte de notre chambre se ferme difficilement. Quand je me plaignais à la réception, il disait ´we are sorry’ sans aucune aide.
Je regrette mon séjour dans cet établissement . Je ne le recommande pas.
Abderrahmane
於 2024 年 12 月住了 3 晚
10/10 有夠讚
Kalina,Northfield
2024年12月28日
Kalina
於 2024 年 12 月住了 1 晚
2/10 很糟糕
Myla
2024年12月27日
Pool and hot tub were closed. Only got room to take daughter swimming.
Myla
於 2024 年 12 月住了 1 晚
10/10 有夠讚
Athmane
2024年12月25日
喜歡:整潔度、員工素質和住宿環境和硬體
Athmane
於 2024 年 10 月住了 1 晚
2/10 很糟糕
Thomas,Brighton
親子旅遊
2024年12月25日
不喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The property was advertised as having a heated indoor pool. The pool was not heated apparently the heater/filter had worked in weeks. The property never updated their website and did not notify guests as to this represented amenity not being available. They didn't even post notice at the pool area. I'm just very lucky my 3 year old didn't jump into the pool (as little kids do). The water was freezing cold!
When this was discovered I went to the front desk (twice). The 2 people working there were extremely rude and dismissive. I told them the only reason we even booked there was for access to the pool (they beyond did not care and did not offer to 'walk' us to another property in the area (a common practice for hotels). They we told this was not acceptable and we left the property. They refused to provide a receipt upon our turning in the room keys and were told management was going to handle this (they didn't) so now I have to fight them for a refund!
Right at the onset of making an inquiry about the state of the pool I let the front end person know that they were highly recommend by family from the area who had many functions at this property (wedding, etc.). She just didn't care. She interrupted me mid sentence and pointed at a piece of paper on the counter (off in the corner of the counter) that apparently said they were waiting on a part for the pool. This property lets anyone enter it and travel to the guests floors. This place felt like West Virginia!