2/10 很糟糕
Ville
2022年12月10日
不喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Bad service and lying hotel customer service agent
We had reserved a room for two people with double bed, but without any prior notification we are told that there is no double bed rooms left. The receptionist promised that we will get back out money from one night due to this mistake, but after the trip they replied that they will not refund anything. Really ruined our vacation. First night we slept in separate rooms with dirty blankets. The rooms did not have private toilets or showers, but we had to use shared toilets and bathrooms. Horrible experience and can't recommend this hotel to anyone. The receptionists don't speak any English and either played stupid or didn't understand google translator well and the communication was horrible especially in a tricky situation which we had.
Ville
於 2022 年 11 月住了 4 晚