Absolutely beautiful hotel, we really loved our room, which was gorgeously decorated. Good food, good drinks, lovely massage, all with reasonable pricing, and generally very friendly and attentive staff.
Provision of drinks in the room was our one grumble, especially drinking water! Lovely coffee machine provided in the room, but only two cartridges on day one. Days two and three our room was serviced but no more coffee provided. Drinking water was a real battle to get hold of. One day (after housekeeping did not provide any when servicing the room) we called reception and asked for water. An hour later, nothing. We saw a waitress in the corridor and she said she'd get us some. Another hour, no water! The experience was similar the next day. Drinking water is critical to the health of your guests, especially in Zambia, in October!
Everything else was great, and overall we would like to thank everyone at the hotel for our fab stay, it's just a shame that our experience was let down by that one aspect.