Title: Major Disappointments
My recent stay from 8/18 to 8/22 was far from the relaxing vacation I had hoped for. Despite booking a "ocean view" two-bedroom room, the experience was riddled with issues.
Upon arrival, our bags were mixed up, and my bag was left at the front while someone else's belongings were delivered to our room. The bellhop's response was shockingly dismissive.
Navigating the sprawling property was confusing due to lack of directions. The inconsistency in currency acceptance was puzzling, with the cantina not accepting pesos while Starbucks did.
Inside the room, maintenance problems like a broken ice maker, missing toiletries, fallen curtain rods, and more added to the frustration. Requests for an ocean view room were ignored, even though the hotel seemed far from full.
Privacy was breached when strangers charged items to my room, leading to disputes. Elevators frequently malfunctioned, and a non-working phone in one bedroom limited communication.
Billing was a mess. Another guest's card number appeared on my receipt, and I was wrongly charged for parking. Unexpected charges of over $100 per day in "resort fees" and taxes were not communicated clearly.
As a well-traveled individual, this was the worst service I've encountered. This experience doesn't inspire confidence, especially as an owner of a Hilton Grand Vacations timeshare.