I like this hotel and have stayed numerous times with an excellent room or good room assigned for my booking. Good rooftop, staff usually quite nice & professional. Decent area. Great valet service.
This last stay was an inferior room - very small and quite banged up, showing lots of wear and tear! Not happy about that.
Cleanliness seems to be slipping a bit. The check-in staff was unpleasant and charged the wrong card for the room stay. Usually, we get some perks for status but nothing this trip. I will think twice about booking here next time.