Nice stay, good staff, room was basic but suitable. I would return
Ceri
於 2024 年 11 月住了 1 晚
6/10 一般般
Michael,Twickenham
2024年11月21日
Michael
於 2024 年 10 月住了 1 晚
8/10 不錯哦
Kadia
情侶出遊
2024年11月19日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Property is very good and staff polite and reasonably attentive. Parking was good and location perfect for Twickenham Stadium visit but our room was very disappointing. Was for disabled guests but tired and outdated and as able bodied meant toilet too high and sink too low. Only 1 towel for 2 guests and poor tea/coffee facilities and 1 biscuit. No fridge or ice and no room service. No bath and dated shower. Bar food dry and unappealing. We left it. Think we just got the worst of everything. Shame
Kadia
於 2024 年 11 月住了 1 晚
2/10 很糟糕
Istabrak
團體旅遊
2024年11月13日
不喜歡:整潔度、設施服務和住宿環境和硬體
The room was not worth the money we paid for. The beds weren't very uncomfortable and spider wipes were all over the room plus the floor made a very bad noises. Spa thermal\steam room was closed too. The food wasn't great either. Definitely not the 4 star, more like basic 2 star. Would not recommend for spa and wellness get away. Staff at restaurant and bar however were nice & friendly.
Istabrak
於 2024 年 11 月住了 1 晚
4/10 不太好
Mian Haseeb
2024年11月7日
不喜歡:整潔度和員工素質
Conference facility not a resort
Mian Haseeb
於 2024 年 10 月住了 2 晚
10/10 有夠讚
Jase
家庭旅遊
2024年11月3日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
All round excellent hotel
Jase
於 2024 年 11 月住了 2 晚
10/10 有夠讚
Lance
家庭旅遊
2024年10月28日
喜歡:設施服務
Wonderful as always
Lance
於 2024 年 10 月住了 8 晚
10/10 有夠讚
Carolina
2024年10月22日
喜歡:整潔度、員工素質和住宿環境和硬體
Carolina
於 2024 年 10 月住了 1 晚
8/10 不錯哦
Peta
家庭旅遊
2024年10月21日
喜歡:整潔度
不喜歡:住宿環境和硬體
Lovely hotel but room was stuffy, shower faulty, fridge stopped working (was fixed) & I wasn’t given the VIP food credit. Also didn’t appreciate the looks from the club members when we mistaken set foot in the wrong lounge.
Peta
於 2024 年 10 月住了 4 晚
10/10 有夠讚
Kevin
家庭旅遊
2024年10月13日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Beautiful setting and fabulously well-appointed. Large and comfortable room, Two proper double beds in their own areas was great for the three of us.
Kevin
於 2024 年 10 月住了 1 晚
10/10 有夠讚
Christopher
家庭旅遊
2024年10月4日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Great place to stay near Hampton Court Palace. Has an elevator/lift for travelers that have an issue with stairs.
Christopher
於 2024 年 10 月住了 2 晚
10/10 有夠讚
Hamid
2024年9月28日
喜歡:整潔度、員工素質和住宿環境和硬體
Hamid
於 2024 年 9 月住了 4 晚
8/10 不錯哦
Sonja,Schweinfurt
2024年9月26日
喜歡:整潔度、設施服務和住宿環境和硬體
Problems with internet at arrival. But very nice and bright room.
Staff never answered my mails!
Sonja
於 2024 年 9 月住了 2 晚
8/10 不錯哦
Martin
情侶出遊
2024年9月22日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Loved the pool, breakfast and staff. Dislikes the room size and a bit dated. Also very warm even with the AC on.
Martin
於 2024 年 9 月住了 2 晚
10/10 有夠讚
ERIC
2024年9月14日
ERIC
於 2024 年 8 月住了 2 晚
10/10 有夠讚
Aubrey
情侶出遊
2024年9月11日
喜歡:整潔度、員工素質和住宿環境和硬體
We stayed at The Lensbury before heading into central London. It was a beautiful, quiet resort. The grounds were like a fairytale. It is a fabulous location for visits to Richmond and bushy park. I felt very safe in the area with lots of dining and shopping places within walking distance. Breakfast was delicious. I would absolutely stay again.
Aubrey
於 2024 年 9 月住了 2 晚
10/10 有夠讚
Mark
家庭旅遊
2024年9月10日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Eveything about it was brilliant. We had some additional needs and the staff went above and beyond to look after us.
Mark
於 2024 年 9 月住了 1 晚
8/10 不錯哦
Monica
2024年9月7日
Monica
於 2024 年 8 月住了 2 晚
10/10 有夠讚
Sarah,Berkshire
2024年8月31日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Easy to find, plenty of parking. Large hotel with plenty of facilities Inc accommodation, dining, leisure and conference located on the bank of the Thames River at Teddington lock.
Hampton Court Palace and other destinations a short drive away.
Sarah
於 2024 年 8 月住了 1 晚
10/10 有夠讚
Deborah
2024年8月29日
喜歡:整潔度、員工素質和住宿環境和硬體
The staff at the Lensbury was exceptional. Polite, friendly, helpful and available. The grounds and hotel are immaculate. The location cannot be beat. Excellent place.
Deborah
於 2024 年 8 月住了 20 晚
8/10 不錯哦
kirsten
2024年8月29日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Very noisy at night in the Ascot wing carts and supplies being rolled past frequently outside.
kirsten
於 2024 年 8 月住了 1 晚
6/10 一般般
Elizabeth
2024年8月29日
喜歡:整潔度和員工素質
Elizabeth
於 2024 年 8 月住了 2 晚
4/10 不太好
Maryam
商務旅客
2024年8月26日
喜歡:員工素質
They confused my booking, which meant I booked and paid for two rooms for the same night. Clearly they could see the error but did not attempt to resolve it. What's worse is that both rooms were decrepit and not comparable to a premier Inn that would be king to the Lensbury!! On top of paying for two rooms, I was made to pay for an upgrade to improve my room condition. I will never go near this hotel again or recommend it to anyone. Please stay clear and save your money - the rooms are small and could be mistaken for a closet unless you upgrade to what they show you in photos. Don't be fooled
Maryam
於 2024 年 8 月住了 1 晚
8/10 不錯哦
真實旅客
家庭旅遊
2024年8月26日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Great facilities and nice breakfast. No fridge in the twin deluxe room, even though it says so on the booking. This was difficult with a baby who needed milk, as we had to go to reception at 3am. The room was very big, but the carpet was stained and sticky. Very thin walls which kept us awake, especially when there was a party next door at 1am. Not a very good welcome on arrival, we were given the wrong timings for breakfast.
真實旅客
於 2024 年 8 月住了 2 晚
6/10 一般般
Karen
情侶出遊
2024年8月26日
喜歡:整潔度和設施服務
So much potential. Rooms small due to age of the hotel and some furniture getting old. Staff lovely, great grounds and parking available.