I loved the way they helped us when we first arrived, they are super nice but the rooms are tiny, no coffee maker, fridge, no space for luggage. No elevators and we had heavy luggage, at first they had someone take our luggage to our rooms but when we checked out there was no one to help us and we had to slide down the stairs our luggage out down the stairs because it was heavy. We had to walk up 3 flights of stairs, if you are not in a condition to do that, speak to them to get access to first floor.