after booking and paying up front, we arrived to find the hotel closed and like a building site, it should never have been advertised.
Leslie
於 2022 年 1 月住了 1 晚
2/10 很糟糕
elizabeth
團體旅遊
2022年1月13日
不喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
elizabeth
於 2022 年 1 月住了 1 晚
10/10 有夠讚
D
商務旅客
2020年11月7日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Work trip
Plenty of free parking & quiet location.
D
於 2020 年 11 月住了 4 晚
4/10 不太好
MIchael
2020年9月28日
喜歡:客房舒適度
Hash browns were frozen and nobody apologised.milk in the room was out of date nobody apologised.No replenishment of coffee/milk in room after 1st night definitely not 4star
MIchael
於 2020 年 9 月住了 2 晚
6/10 一般般
John,London
情侶出遊
2020年8月12日
喜歡:員工素質
不喜歡:整潔度和住宿環境和硬體
Staff were very helpful and were happy to deal with any queations. Rooms are tired and need a bit of updating.
The bar and restaraunt were not open, although staff did provide non alcholic alternatives. Breakfast was a grab bag which was disapointing.
John
於 2020 年 8 月住了 4 晚
2/10 很糟糕
真實旅客
家庭旅遊
2020年3月17日
不喜歡:住宿環境和硬體
The property was not clean. It was difficult to communicate with staff for any requests. The facilities are poor and old. The hand wash was replaced with hand cream. The price for the room is outrageous for the poor facilities and room appearance
真實旅客
於 2020 年 3 月住了 2 晚
2/10 很糟糕
Pamela
團體旅遊
2020年3月16日
不喜歡:住宿環境和硬體和客房舒適度
Keep away from this hotel
Poor start from the begining, found out that the hotel was under new management. Although thd staff tried to help, they also did not know what was going on. The room decor was tired and old, damp in the corner and un exciting to say the least, so much that we left and never went back. I would not recomend this hotel to anyone.
Sorry!
Pamela
於 2020 年 3 月住了 1 晚
8/10 不錯哦
真實旅客
家庭旅遊
2020年3月12日
喜歡:整潔度和住宿環境和硬體
不喜歡:員工素質
Good size room, nice breakfast area. Staff were reasonably helpful after asking multiple times.
真實旅客
於 2020 年 3 月住了 1 晚
10/10 有夠讚
真實旅客
2020年2月29日
真實旅客
於 2020 年 2 月住了 1 晚
4/10 不太好
Bryan
商務旅客
2020年2月28日
不喜歡:住宿環境和硬體
Park in their Carpark at your own risk!
Vehicle had rear tailgate window smashed and a bag was stolen out of the boot overnight. No CCTV in their Carpark and if they actually had a night porter nothing was seen even with the vehicle parked close to the reception area. Disappointing experience to say the least.
Bryan
於 2020 年 2 月住了 1 晚
4/10 不太好
真實旅客
情侶出遊, 商務旅客
2020年2月25日
不喜歡:員工素質
The property was just okay and very dated and in need of a facelift
真實旅客
於 2020 年 2 月住了 1 晚
6/10 一般般
Peter
商務旅客
2020年2月21日
喜歡:整潔度、員工素質和客房舒適度
Peter
於 2020 年 2 月住了 2 晚
8/10 不錯哦
真實旅客
2020年2月17日
喜歡:整潔度
真實旅客
於 2020 年 2 月住了 1 晚
10/10 有夠讚
真實旅客
2020年2月12日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
真實旅客
於 2020 年 2 月住了 1 晚
10/10 有夠讚
真實旅客
2020年2月12日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
真實旅客
於 2020 年 2 月住了 1 晚
10/10 有夠讚
Constance
商務旅客
2020年1月24日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Cost and homely
From moment I arrive was treated as a valuable customer.
Would not bypass this hotel when in area.
Nothing is to much trouble. Will be back soon.
Constance
於 2020 年 1 月住了 1 晚
10/10 有夠讚
真實旅客
情侶出遊
2020年1月22日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Really cozy hotel - we are regular visitors. The staff are very friendly and remember who you are.
真實旅客
於 2020 年 1 月住了 1 晚
10/10 有夠讚
Lynda
團體旅遊
2020年1月16日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Great, nice staff
Lynda
於 2020 年 1 月住了 2 晚
8/10 不錯哦
Jeanie
商務旅客
2020年1月12日
喜歡:整潔度、住宿環境和硬體和客房舒適度
Check-in issues
Hotel is fine but check-in was appalling, there was already one person waiting. When the one member of staff on duty arrived there were problems so my wait was very long. He then couldn't find my booking, blaming Hotels.Com, he kept saying it over and over despite me saying I must have used Hotels.com well over 300 times with absolutely no problems.... very odd, he gave me the room but made a real point of saying he was doing me a favour and the hotel would have to chase Hotels.Com for the payment....
Jeanie
於 2020 年 1 月住了 1 晚
10/10 有夠讚
Constance
商務旅客
2020年1月10日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Small and homely
Staff polite and accommodating. Was woken up by noisy lad next door at 1.30, rang reception and it was dealt with at once.
Cooked breakfast could have been warmer but I was one of the last to come down, so to be expected.
Staying her again in 2 weeks. A nice safe place for a woman on her own.
Constance
於 2020 年 1 月住了 1 晚
8/10 不錯哦
Anthony
2020年1月7日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Anthony
於 2020 年 1 月住了 1 晚
2/10 很糟糕
David
團體旅遊
2020年1月6日
不喜歡:員工素質和住宿環境和硬體
Kingston never stay there
This Hotel is like a poor old woman keeping up appearances staff friendly everywhere dusty drapes windows uncleaned at breakfast management has told staff to make themselves scarce I even had my breakfast table cleared before i had begun to eat.
The owners are obviously focused on income only and they themselves instruct their staff and management to give zero help.to their guests as they themselves have total disrespect for those that stay.
The building is great the owners are greedy money focused idiots.
David
於 2020 年 1 月住了 1 晚
8/10 不錯哦
真實旅客
親子旅遊
2020年1月2日
喜歡:員工素質
het hotel ligt op een goede locatie bij Richmond park en station Norbiton. de inrichting is ouderwets en gezellig. het onderhoud kan beter. het kan schoner en de luchtverwarming maakt lawaai. de prijs/kwaliteit is goed en het personeel is aardig.