We scheduled a late check-in at the hotel (1030pm) and when we arrived we were checked into a room that had not been cleaned between us and the previous guest. The person at the front desk initially told us there was nothing they could do (??) and it took some time to locate another staff member who arranged for us to be moved to a clean room (it was nearly midnight by then).
The new room was nice, and the rest of our stay was fine. However, the room was far from soundproof - anyone in the hallway could be heard clearly, and we could also hear the person in the room next to ours.
Location is convenient for the subway, dining, & shopping, but we will be unlikely to stay here again.