We had an issue with the reservation. Years ago, I paid for a room here in Davis where I live. We didn’t have a room for them at the time, so I paid for a hotel stsy. When the question, “who is traveling?”, was asked, I filled in Seth, Karen, and Eric Hawkins. Consequently, every reservation I make comes up as though my brother’s family is me. The staff at Sprnghill couldnfind the reservation under my name. We finally unraveled this confusion. They advised me to contact you to straighten out this confusion.