I have been a loyal visitor to Everline, formerly the Resort at Squaw Creek, for nearly 20 years, creating cherished memories with family and friends during winters and holidays. However, my recent stays have been increasingly disappointing, culminating in a terrible experience during President’s Week in 2025, which will be my last visit.
The most frustrating issue was during check-in when the parking gate arm in the self-parking lot fell on my windshield, causing damage. Thankfully, no one was injured. I reported the incident to the front desk, provided pictures, and was assured by the Guest Services Manager, Angelo, that it would be promptly resolved. However, after four days and multiple follow-ups, I was told no action could be taken until I provided a written statement, which I did immediately.
Nearly two weeks later, the situation remains unresolved. Despite being told a claim was filed with the hotel’s insurance, I found out Corvel, the company they mentioned, only handles workers' compensation claims and had no record of my case. Multiple messages to the guest services manager, general manager, and chief-of-staff (Kirsten) have gone unanswered.
I strongly advise against staying at Everline due to its tired rooms, excessive fees for basic services, poor Wi-Fi, and unresponsive management. Consider nearby properties like Northstar, which is a superior property and offer better operations. Opt for valet parking to avoid the risk of damage from the self-parking gate.