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The Scene Cliff Villas overall is a nice hotel. There is a beautiful scenic mountain directly behind the property and long pools in front of the rooms. The breakfast is mediocre, but the staff is mostly friendly and helpful. Unfortunately, this review has a low rating because of a bad experience with the front desk. Upon check-in after being transported from our flight, we were told the cost and paid. We were asked if we wanted to pay now or later for our departing transportation. We chose to pay then and also asked about excursions. We were told it was windy, so Phi Phi Beach may be unavailable. We asked that the nighttime receptionist call and ask about the excursions while we got situated in our room. About an hour later, we left for dinner and on our way out asked about the weather condition for the excursion. She had completely forgotten and just said “oh”. Fast forward to check out, we were given our bill and told we had not paid for departure transportation. We assured them that we had paid, and when the morning receptionist contacted the night receptionist, she lied and said we had not paid. Rather than argue or demand that the front desk camera footage be shown to us, we simply paid again. The nighttime receptionist either forgot to book our transportation or she just stole our money.