2/10 很糟糕
Tilden
家庭旅遊
2024年8月11日
不喜歡:員工素質、住宿環境和硬體和客房舒適度
A distressful experience
Our stay at Club Themis (Club Neni) was a distressful experience. Upon arrival, we’re told our booking was lost due to a change in ownership and it wasn’t the fault of the current owner. When we’re finally offered 2 rooms for 2 nights, 1 had no air conditioning and no hot water at all. Worse still, hot water was further out on the second night for both rooms, forcing the whole family including our 80 year old mother to take cold showers. When we complained, we’re told there’s nothing the hotel could do. Our stay at Club Themis was a total disappointment and damaged our impression on Kotor and our trust in Hotel.com. We deserve an apology and a compensation from the hotel ownership as well as Hotel.com.
Tilden
於 2024 年 8 月住了 1 晚