In the male onsen room, the Korean customers stole my towel which placed on my basket. These customers so noisy and use mobile phone in the onsen changing room but no staff stop them. It makes me feel so frustrated in the onsen room.
TSZ WAI MICHAEL
於 2023 年 10 月住了 1 晚
6/10 一般般
Patrick
2023年3月31日
喜歡:整潔度、設施服務和住宿環境和硬體
It’s a nightmare walking from Arima onset station pulling big luggage following the guidance of Google map! Countless stairs up Ann down for 1 kilometer. I am exhausted when arriving the hotel. They never gave you hint for visitors taking the trains or offer shuttle service.
Loved how friendly,hospitable and accommodating the staff was in regarding to foreigners. They were super sweet and the food was delicious. Top tier. They helped organized transportation and recommended places for us to check out. Room was super clean and it was just a relaxing atmosphere. The hot springs were taking cared of really well and they also take care of you with their personalized skincare lotion and toners. Leaves your skin super soft after the kinsen hot spring bath
Nicole
於 2024 年 9 月住了 2 晚
10/10 有夠讚
Joanne
家庭旅遊
2024年8月7日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
We had an unforgettable experience here. The place is sparkling clean, staff are pleasant and accommodating, meals were over the top delicious with super pretty presentation. Onsen is clean with full amenities. We definitely recommend Arima Onsen Hanano.
Joanne
於 2024 年 8 月住了 1 晚
10/10 有夠讚
AKIRA
2024年7月21日
AKIRA
於 2024 年 7 月住了 1 晚
10/10 有夠讚
真實旅客
2024年6月22日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
짱
늦게 체크인했는데 친절하게 맞아주시고 체크아웃 할때 버스정류장까지 셔틀버스도 태워주셨습니다. 온천도 훌륭하고 시설도 깔끔하고 정말 좋아요.
真實旅客
於 2024 年 6 月住了 1 晚
10/10 有夠讚
Ran,Houston
團體旅遊
2024年5月15日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The staff was very nice! They didn’t really speak english, but it was easy to communicate with them. The location is nice and the room was very authentic and pretty! The breakfast was nothing that we expected. It was awesome!! When staying here, you must eat breakfast here. Not an american style breakfast! Very very authentic japanese breakfast that we enjoyed very much. Great experience!!