1. Upon arrival, they told me there was an engineering issue issue and my room was no longer available. I had paid more to have two queen beds for myself and a friend. They told me they could only give me a single king. They told me if I did not accept this offer I could find a different hotel. Losing my room too an engineering issue on their part and then being downgraded… and then being told I can either take the downgrade and sleep with my friend (so we’re both uncomfortable through the night) or find a different hotel was extremely frustrating. I was only made aware of this upon arrival.
2. Numerous times when I went down to the lobby to find out the status of our rooms, the hotel staff had AirPods in their ears. If they are being paid to help, it’s frustrating for them not to be able to hear what you’re saying because they have AirPods in. Unprofessional.
3. Asking to speak to a supervisor, my guest and myself were allowed two king rooms to stay in, so we each had a bed of our own. They told us there were no other queens available, and this was the only option. The next day they demanded, we remove ourselves from the rooms we were in so that we could be put back into a double queen. Very inconvenient as we had all of our stuff scattered through our hotel rooms. We had to gather everything and then place it in the lobby for the entire day as our new room was not yet available.
4. Proper bathroom doors and a bathroom fan are needed.