First of all our bathroom was absolutely filthy, there was splatters all over the mirror, tap, counter and sink. There were yellow drips down the cabinet front and hairs hanging off. The toilet seat was filthy and the bath tub full of hair. We had to clean it ourselves before we could use it.
Next we were apprehended rudely and in a very threatening manner because we had not included our children in the booking. This was an honest mistake, we had not meant this to happen (the booking process has a default of 2 adults, we had initially got a quote for 2 adults & 2 children when shopping around for various places to stay &when going back to book this location, it changed to the default setting which we didn't know had happened). I apologized for this & was willing to pay but the way I was aggressively approached and accused was what was most shocking.
This manager was obviously on some substance, he got more & more twitchy & aggressive each time he apprehended us & we felt so unsafe.
He threatened my innocent children because my 2 year old touched his inflatable Christmas decorations a couple of times. We had our hands full bringing in luggage & couldn't restrain him every time but we were stopping him each time. This manager could see this yet he still kept yelling out & telling him off. My older children were traumatized & too scared to come out of their room. There was no Christmas spirit whatsoever in the place, and it was clear children weren' welcome. Never